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The best answer:
Answered on: Feb 3, 2018

Clients asked:

Client said:
Hi... if I rental a car, will you hold my passport as security?

Support said:
Never. You will asked to show your passport at the desk so the staff will be able to photocopy it and give back to you straight away.

Client said:
I have read about some cases in Thailand, where they hold passport as security...

Support said:
I wouldn't take any notice of what you read on the Internet. It is ILEGAL to hold someone's passport for any reason and you should never allow anyone to do so.