Useful Information

Driver's age

25 to 99 years.

Young driver's age: 21 to 24 years. Charge 28.75 NZD per day. Includes 15% tax

Customers who fall outside the age limitations will not be able to hire a car unless there is a young or senior driver fee specified in this section. Please note that if applicable, this fee will be included in the rental price and will be payable on arrival at the rental desk in the local currency.

Travel Restrictions

All cross border travel is not allowed.

Customers wishing to travel between the North and South Islands are not permitted to take Avis rental vehicles on the Inter islander Ferry across Cook Strait. To allow for this type of inter-island travel Avis has introduced a special rental system called a Multi-Island Hire which creates one continuous rental. If you require a Multi-Island Hire, the following rental conditions apply:

- A minimum of 72 hours notice is required of the customers intention to cross between the islands if a crossover booking has not been previously made. If notice is not given, we cannot guarantee a vehicle will be available on the other side. Please contact reservations@avis.co.nz.

- A minimum rental of 3 consecutive days is required on each island, with a minimum total of 6 days across both islands.

- You can cross between the two islands using the Picton Ferry Terminal and the Wellington Ferry Terminal, or you can fly into cities where Avis is located. Note: this policy only applies if you are traveling to the other island, not to a location within the same island.

- A maximum of 5 hours is allowed between the drop off of the vehicle in one island and the pick up of the next vehicle.

It is important to note that no Avis vehicle is allowed to cross Cook Strait between the North and South Islands. Any customer taking a vehicle across on the Inter-islander ferry will not be covered by insurance for any damage occurred to the vehicle. If they collect a car in one island and leave the vehicle in the other island location without Avis authorization, you will face an automatic relocation fee of NZ$450.00 plus GST.

Further information and details may be found here: https://www.avis.co.nz/en/discover-nz/multi-island-hire

Cancellation and no-show policy

What is your cancellation policy for fully prepaid or part-paid bookings?

1 - If you cancel 48 hours prior to your pick-up, you will be refunded in full.

2 - If you cancel less than 48 hours in advance of pick-up, you will receive a refund minus GBP82. If your online payment is less than GBP82, no refund will be made for your car hire booking.

3 - If your booking is made less than 48 hours before pick up, the cancellation policy will automatically apply to your booking.

4 - All cancellations should be made online via the Manage Booking page prior to the scheduled pick-up time and not with the car rental provider.

5 - You can make any changes to your booking up to 48 hours before pick-up, with no additional charge, however, live pricing will apply. If you amend your booking less than 48 hours in advance of pick-up, the amount you currently paid will be carried over to your new booking minus a late amendment fee of GBP43.00. If you have paid less than GBP43.00, no amount will be carried over to your new booking.

6 - If you cancel your booking less than 48 hours before pick-up you will be charged a cancellation fee of GBP82. If you have paid less than GBP82, you will not be charged more than you currently paid.

If you purchased our Damage Refund Insurance product and have since decided to cancel your car rental booking, the Damage Refund Insurance will be cancelled automatically.

If you wish to amend or rearrange your booking, the Damage Refund Insurance will initially be cancelled. We will, however, automatically create a new policy for your new booking.

In both cases you will receive an email to confirm the cancellation at the email address you have provided during the online booking process.

Please be aware that if you cancel your insurance policy less than 24 hours before the start of your car hire agreement, no refund for insurance will be granted.

What is a no-show?

A ''no-show'' occurs for the following reasons:

1 - You didn''t inform us about your cancellation prior to your pick-up time.

2 - You failed to pick up the car at the agreed time and date selected without notifying our customer service team of any delay before the pick-up time.

3 - Your flight is delayed which results in a late arrival at the rental desk and your flight number was not provided.

4 - You failed to provide the documentation that's required to pick up the car.

5 - you failed to provide a credit card in the main driver's name with enough available funds on it.

In the event of any of the above, no refunds will be made to you.

The car hire company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit. In the event of late arrival to the rental desk, and you failed to make contact with our customer service team before the pick-up time or your incoming flight details were not added to your booking, we cannot guarantee that the car will be available. In such a case, unless the car hire has been cancelled at least 48 in advance, you will not be entitled to a refund.