Useful Information

Driver's age

25 to 98 years.

Customers who fall outside the age limitations will not be able to hire a car unless there is a young or senior driver fee specified in this section. Please note that if applicable, this fee will be included in the rental price and will be payable on arrival at the rental desk in the local currency.

Travel Restrictions

In most cases, vehicles can be driven in any state in the continental United States. Dollar Rent A Car vehicles are not permitted to be taken on ferries or to island locations without prior authorization from Dollar Rent A Car. Travel is also not permitted via rail.

Travel to Mexico is permitted with prior authorization, from certain locations - currently LAX, SAN, ELP, TUS, PHX , SFO (always check with reservations). An additional insurance must be purchased locally - the cost of Mexican insurance is 27.80 per day. Vehicles may be driven into Canada from the following Tour Participating locations : JFK, EWR, LGA and Manhattan locations, ORD, MDW, DTW, PHL, LAX, SFO & BOS. SEA limited to Southern British Columbia (including Whistler), Vancouver metro area and Victoria BC only. PDX limited to Vancouver and Victoria, BC only.

If travelling to Miami Port a shuttle service to and from the Port is available from 8am to 3pm, 7 days a week and is ONLY available from the Miami Cruise Ship location. When arriving at the port, proceed to the designated pick up area and look for the Dollar shuttle which comes approximately every 45 minutes. Shuttle distance to the location is about 8 miles. ***Vehicles may NOT be returned to the Port of Miami ***

Cancellation and no-show policy

What is your cancellation policy for fully prepaid or part-paid bookings?

1 - If you cancel 24 hours prior to your pick-up, you will be refunded in full.

2 - If you cancel less than 24 hours in advance of pick-up, you will receive a refund minus MXN1079. If your online payment is less than MXN1079, no refund will be made for your car hire booking.

3 - If your booking is made less than 24 hours before pick up, the cancellation policy will automatically apply to your booking.

4 - All cancellations should be made on our online portal and not with the car hire agent. Should you agree to cancel directly with the car hire agent on arrival, you must also inform us of this change to your booking.

5 - Amending your booking or cancelling optional extras may not be possible less than 24 hours before pick up.

If you purchased our Damage Refund Insurance product and have since decided to cancel your car rental booking, the Damage Refund Insurance will be cancelled automatically.

If you wish to amend or rearrange your booking, the Damage Refund Insurance will initially be cancelled. We will, however, automatically create a new policy for your new booking.

In both cases you will receive an email to confirm the cancellation at the email address you have provided during the online booking process.

Please be aware that if you cancel your insurance policy less than 24 hours before the start of your car hire agreement, no refund for insurance will be granted.

What is a no-show?

A 'no-show' occurs for the following reasons:

1 - You didn't inform us about your cancellation prior to your pick-up time.

2 - You failed to pick up the car at the arranged time and date.

3 - You failed to provide the documentation that's required to pick up the car.

4 - You failed to provide a credit card in the main driver's name with enough available funds on it.

In the event of any of the above, no refunds will be made to you.

The car hire company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit. In such a case, unless the car hire has been cancelled at least 24 hours in advance, you will not be entitled to a refund.