Useful Information

Drivers Age

25 to 99 Years

Customers who fall outside the age limitations will not be able to rent a car unless there is a young or senior driver fee specified in this section. Please note that, if applicable, this fee will be included in the rental price and will be payable on arrival at the rental desk in the local currency.

Travel Restrictions

If you intend to drive or to drop the vehicle off in Central London, please refer to Congestion Charge.

If you intend to drive to and/or drop a vehicle abroad or to a different location, please read the information below - also refer to "One-Way Rentals" and Ferry Restrictions

Hertz vehicles cannot be dropped off in Isle of Wight, the Scottish Islands, Jersey or Guernsey.

From 1 January 2021, customers renting in the United Kingdom will not be allowed to drive into any other European country and vice versa.

Driving between the United Kingdom (England, Scotland and Wales) into Northern Ireland and the Republic of Ireland and vice versa are not affected by this change and will still be allowed, subject to the express permission of Hertz and subject to conditions.

If you wish to take a UK registered vehicle into the Republic of Ireland, you are required by law to be in possession of a VE103B certificate which is proof Hertz has permitted the vehicle to travel outside of the United Kingdom.

The VE103B certificate is not required for travelling to Northern Ireland.

Charges for issuing a VE103B are as follows:

Number of days into the Republic of Ireland

Standard Cover (including taxes)

1-7 days

£ 171.99

14 days

£ 209.90

15-21 days

£ 226.51

22-28 days

£ 301.73

The cover can only be purchased at time of pick-up.

Should these restrictions be ignored, all insurance (Third Party Liability, CDW, TP, PI, Super Cover), if accepted, shall be null and void. The driver will be held fully responsible in case of accidents and will bear all consequences, including the cost of repatriation of the damaged vehicle.

Cancellation and no-show policy

What is your cancellation policy for fully prepaid or part-paid bookings?

1 - If you cancel 48 hours prior to your pick-up, you will be refunded in full.

2 - If you cancel less than 48 hours in advance of pick-up, you will receive a refund minus GBP101. If your online payment is less than GBP101, no refund will be made for your car rental booking.

3 - If your booking is made less than 48 hours before pick up, the cancellation policy will automatically apply to your booking.

4 - All cancellations should be made online via the Manage Booking page prior to the scheduled pick-up time and not with the car rental provider.

5 - You can make any changes to your booking up to 48 hours before pick-up, with no additional charge, however, live pricing will apply. If you amend your booking less than 48 hours in advance of pick-up, the amount you currently paid will be carried over to your new booking minus a late amendment fee of GBP55.00. If you have paid less than GBP55.00, no amount will be carried over to your new booking.

6 - If you cancel your booking less than 48 hours before pick-up you will be charged a cancellation fee of GBP101. If you have paid less than GBP101, you will not be charged more than you currently paid.

If you purchased our Damage Refund Insurance product and have since decided to cancel your car rental booking, the Damage Refund Insurance will be cancelled automatically.

If you wish to amend or rearrange your booking, the Damage Refund Insurance will initially be cancelled. We will, however, automatically create a new policy for your new booking.

In both cases you will receive an email to confirm the cancellation at the email address you have provided during the online booking process.

Please be aware that if you cancel your insurance policy less than 24 hours before the start of your car rental agreement, no refund for insurance will be granted.

What is a no-show?

A ''no-show'' occurs for the following reasons:

1 - You didn't inform us about your cancellation prior to your pick-up time.

2 - You failed to pick up the car at the agreed time and date selected without notifying our customer service team of any delay before the pick-up time.

3 - Your flight is delayed which results in a late arrival at the rental desk and your flight number was not provided.

4 - You failed to provide the documentation that's required to pick up the car.

5 - You failed to provide a credit card in the main driver's name with enough available funds on it.

In the event of any of the above, no refunds will be made to you.

The car hire company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit. In the event of late arrival to the rental desk, and you failed to make contact with our customer service team before the pick-up time or your incoming flight details were not added to your booking, we cannot guarantee that the car will be available. In such a case, unless the car hire has been canceled at least 48 in advance, you will not be entitled to a refund.