Useful Information

Travel Restrictions

Please note that customers intending to travel across country/state borders or to different islands within the same country should contact the Rental Company directly prior to pick up to advise of their travel plans. Restrictions and charges may be applicable. Contact details for the Rental Company can be found on your rental voucher.

Cancellation and no-show policy

What is your cancellation policy for fully prepaid or part-paid bookings?

1 - If you cancel 48 hours prior to your pick-up, you will be refunded in full.

2 - If you cancel less than 48 hours in advance of pick-up, you will receive a refund minus GBP43. If your online payment is less than GBP43, no refund will be made for your car hire booking.

3 - If your booking is made less than 48 hours before pick up, the cancellation policy will automatically apply to your booking.

4 - All cancellations should be made on our online portal and not with the car hire agent. Should you agree to cancel directly with the car hire agent on arrival, you must also inform us of this change to your booking.

5 - Amending your booking or cancelling optional extras may not be possible less than 48 hours before pick up.

If you purchased our Damage Refund Insurance product and have since decided to cancel your car rental booking, the Damage Refund Insurance will be cancelled automatically.

If you wish to amend or rearrange your booking, the Damage Refund Insurance will initially be cancelled. We will, however, automatically create a new policy for your new booking.

In both cases you will receive an email to confirm the cancellation at the email address you have provided during the online booking process.

Please be aware that if you cancel your insurance policy less than 24 hours before the start of your car hire agreement, no refund for insurance will be granted.

What is a no-show?

A 'no-show' occurs for the following reasons:

1 - You didn't inform us about your cancellation prior to your pick-up time.

2 - You failed to pick up the car at the arranged time and date.

3 - You failed to provide the documentation that's required to pick up the car.

4 - You failed to provide a credit card in the main driver's name with enough available funds on it.

In the event of any of the above, no refunds will be made to you.

The car hire company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit. In such a case, unless the car hire has been cancelled at least 48 hours in advance, you will not be entitled to a refund.

Expert advice to make your journey go smoothly

Always ask for directions to the nearest petrol station to the rental drop-off location. Keep your fuel receipt as proof of refuelling.

Take time to familiarise yourself with the vehicle controls before leaving the car park

Fully inspect the vehicle for signs of damage and report them to the rental desk before leaving the car park

Ask for a map at the car rental desk

When visiting a location for the first time, always choose a safe parking spot like a supervised car park