Snap Rentals
Auckland Airport - Domestic Terminal, New Zealand
Pick-up type:
Shuttle Bus
Directions to desk
Pick Up InstructionsBetween 08:00am - 05:30pmWhen you arrive at the airport, please visit our Shuttle Requests page (www.snaprentals.co.nz/pickup) From here you will be able to order your free airport shuttle. Please allow 10-15 minutes for pick up - our depot is located approx. 5 minutes from the airport.Please note this service is only availabe during Snap's business hours - 08:00am to 05:30pm. Instructions for after hours pick ups are included later in this email.Pick Up LocationsInternational Terminal - Please make your way to Door 11 of the International Terminal (next to McDonalds). The shuttle will arrive just outside of Door 11 once requested.Domestic Terminal - Please make your way to Door 9 of the Domestic Terminal (outside Jetstar). Walk across the road to the very last bus shelter. The shuttle will arrive here once requested.Keep an eye out of the blue & white Snap Shuttle!Other Shuttle Request OptionsText - Please txt Auckland Domestic OR Auckland International and your name to 4989. e.g. "Auckland International Joe Bloggs"Phone - Please call 0800 288 699 or +64 9 275 2438 and we will collect youAfter Hours Pick Up Information (5:31pm - 7:59am)If you are collecting your Snap Rentals vehicle after our business hours of between 8:00am and 5:30pm - you will need to contact our After Hours Pick Up team. All After Hours Pick Ups must be prearranged and are NZ $40.00 (including airport transfer). If you do not have an After Hours Pick Up listed on your confirmation please contact us and we can add this to your booking. Once prearranged, when you arrive at Auckland Airport you will need to contact Aeroparks on 0800 237 672 (+64 9 257 2724). We will charge the full amount due for the rental on the working day before your rental begins - using the credit card you have supplied when booking. To ensure your vehicle will be waiting for you at our after hours service, please ensure there are adequate funds on this credit card.Domestic Terminal: (5:31pm - 7:59am):Exit Door 7 of the Domestic terminal (outside Jetstar) and call 0800 237 672 (+64 9 257 2724) to arrange a shuttle to our after hours provider, Aeroparks 112 Pavilion Drive, Airport Oaks, Auckland.International Terminal: (5:31pm - 7:59am): Exit Door 11 of the International terminal and call 0800 237 672 (+64 9 257 2724) to arrange a shuttle to our after hours provider, Aeroparks 112 Pavilion Drive, Airport Oaks, Auckland.
Supplier details
Address
9 Manu Tapu Drive, Auckland Airport, Auckland, 2022
Opening Hours
| Sun | 08:00 - 17:30 |
| 08:00 - 18:00 | |
| Mon | 08:00 - 17:30 |
| 08:00 - 18:00 | |
| Tue | 08:00 - 17:30 |
| 08:00 - 18:00 | |
| Wed | 08:00 - 17:30 |
| 08:00 - 18:00 | |
| Thu | 08:00 - 17:30 |
| 08:00 - 18:00 | |
| Fri | 08:00 - 17:30 |
| 08:00 - 18:00 | |
| Sat | 08:00 - 17:30 |
| 08:00 - 18:00 |
Useful Information
Drivers Age
18 to 75 Years
Customers who fall outside the age limitations will not be able to rent a car unless there is a young or senior driver fee specified in this section. Please note that, if applicable, this fee will be included in the rental price and will be payable on arrival at the rental desk in the local currency.
Travel Restrictions
Please note that customers intending to travel across country/state borders or to different islands within the same country should contact the Rental Company directly prior to pick up to advise of their travel plans. Restrictions and charges may be applicable. Contact details for the Rental Company can be found on your rental voucher.
Cancellation and no-show policy
What is your cancellation policy for fully prepaid or part-paid bookings?
1 - If you cancel 24 hours prior to your pick-up, you will be refunded in full.
2 - If you cancel less than 24 hours in advance of pick-up, you'll receive a refund minus NZD83. If your online payment is less than NZD83, no refund will be made for your car rental booking.
3 - If your booking is made less than 24 hours before pick-up, the cancellation policy will automatically apply to your booking.
4 - All cancellations should be made on our online portal and not with the car rental agent. Should you agree to cancel directly with the car rental agent on arrival, you must also inform us of this change to your booking.
5 - Amending your booking or cancelling optional extras may not be possible less than 24 hours before pick-up.
If you purchased our Damage Refund Insurance product and have since decided to cancel your car rental booking, the Damage Refund Insurance will be cancelled automatically.
If you wish to amend or rearrange your booking, the Damage Refund Insurance will initially be cancelled. We will, however, automatically create a new policy for your new booking.
In both cases you will receive an email to confirm the cancellation at the email address you have provided during the online booking process.
Please be aware that if you cancel your insurance policy less than 24 hours before the start of your car rental agreement, no refund for insurance will be granted.
What is a no-show?
A 'no-show' occurs for the following reasons:
1 - You didn't inform us about your cancellation prior to your pick-up time.
2 - You failed to pick up the car at the arranged time and date.
3 - You failed to provide the documentation that's required to pick up the car.
4 - You failed to provide a credit card in the main driver's name with enough available funds on it.
In the event of any of the above, no refunds will be made to you.
The car rental company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit. In such a case, unless the car hire has been cancelled at least 24 hours in advance, you will not be entitled to a refund.
