Useful Information

Drivers Age

22 to 99 Years

Customers who fall outside the age limitations will not be able to rent a car unless there is a young or senior driver fee specified in this section. Please note that, if applicable, this fee will be included in the rental price and will be payable on arrival at the rental desk in the local currency.

Travel Restrictions

IMPORTANT ! Due to COVID 19, numerous restrictions applies on cross-border travelling , please contact your car rental provider for more details and information.

OVER BORDER REQUESTS: Border Crossing will only be allowed if pre-approved. If you intend to cross an International Border, you are required to provide Hertz Central Reservations with the required documentation at least two working days prior to pickup date.

1) Request for a cross border letter must be made at the time of booking to be sent to borders@hertz.co.za.

2) On this booking request the following details must be supplied:

- Full name of the renter

- Passport number

- Nationality of the passport

- Drivers licence or IDP number;

3) Toyota Quantums may not be taken into any neighbouring country.

4) When the client comes to the branch ; the Hertz staff will make a copy of the passport ; copy of the drivers licence etc.

5) The Cross Border Fee of ZAR 1,600 is a once-off fee ( irrespective how many borders are to be crossed) that will be charged directly to the renters credit card, as it is not included in any rates. Should the client want to enter more than one country ; he must state this at the time of booking.

6) Should a client decide that they want to cross a border at short notice ; they would then have to follow the normal procedure as outlined below. It means that it can take up to 48 hours until all the documents are supplied ; given that certain admin departments only work on weekdays.

7) Please note that if a client does a one way rental into another country ( e.g. RSA to Namibia) ; he will be charged the Cross Border Fee of ZAR 1,600 PLUS a One Way Drop Off Fee of ZAR 6,000.

8) CROSS BORDER TO ZIMBABWE IS NOT ALLOWED.

Cancellation and no-show policy

What is your cancellation policy for fully prepaid or part-paid bookings?

1 - If you cancel 24 hours prior to your pick-up, you will be refunded in full.

2 - If you cancel less than 24 hours in advance of pick-up, you'll receive a refund minus GBP43. If your online payment is less than GBP43, no refund will be made for your car rental booking.

3 - If your booking is made less than 24 hours before pick-up, the cancellation policy will automatically apply to your booking.

4 - All cancellations should be made on our online portal and not with the car rental agent. Should you agree to cancel directly with the car rental agent on arrival, you must also inform us of this change to your booking.

5 - Amending your booking or cancelling optional extras may not be possible less than 24 hours before pick-up.

If you purchased our Damage Refund Insurance product and have since decided to cancel your car rental booking, the Damage Refund Insurance will be cancelled automatically.

If you wish to amend or rearrange your booking, the Damage Refund Insurance will initially be cancelled. We will, however, automatically create a new policy for your new booking.

In both cases you will receive an email to confirm the cancellation at the email address you have provided during the online booking process.

Please be aware that if you cancel your insurance policy less than 24 hours before the start of your car rental agreement, no refund for insurance will be granted.

What is a no-show?

A 'no-show' occurs for the following reasons:

1 - You didn't inform us about your cancellation prior to your pick-up time.

2 - You failed to pick up the car at the arranged time and date.

3 - You failed to provide the documentation that's required to pick up the car.

4 - You failed to provide a credit card in the main driver's name with enough available funds on it.

In the event of any of the above, no refunds will be made to you.

The car rental company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit. In such a case, unless the car hire has been cancelled at least 24 hours in advance, you will not be entitled to a refund.