Useful Information

Drivers Age

25 to 99 Years

Customers who fall outside the age limitations will not be able to rent a car unless there is a young or senior driver fee specified in this section. Please note that, if applicable, this fee will be included in the rental price and will be payable on arrival at the rental desk in the local currency.

Travel Restrictions

Please note, for Charles de Gaulle Airport (CDG), all customers must present a return flight ticket when picking up their rental vehicle with requested documentation. Any customer that fails to show a return flight ticket will not be permitted to collect the rental vehicle at CDG.

All local renters must provide proof of home address in France with a utility or phone bill. Please note local renters are not permitted to rent at Roissy Charles de Gaulle Airport if they have no proof of return flight.

Inbound customers picking up at Roissy Charles de Gaulle Airport must provide a local landline telephone number and a valid boarding pass or mainline train ticket showing arrival at Roissy Charles de Gaulle Airport within 24 hours of the rental start date. Please note that we reserve the right to request additional ID or conduct further identification checks if needed which may include an identity check with an external organisation.

Please note, you may drive the rental car to certain countries outside of France. Renters must provide a local landline telephone number, this cannot be a mobile number.

Cross border policy is subject to change. Vehicles can be driven in Andorra, Austria, Belgium, Denmark, Finland, Germany, Great Britain, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Portugal, San Marino, Spain, Sweden and Switzerland. A surcharge of 55.00 EUR will apply for all cross border travels which is payable at the rental counter. Vehicles must be returned to France mainland.

Vehicles can also be driven in Corsica, Sardinia and the Balearic Islands but must be returned to France mainland.

Customers must always inform the rental branch of their intention to leave the country with the vehicle and require authorisation.

In all cases, customers must inform the rental branch of their intention to leave the country with the vehicle and require authorization. Any movement of the vehicle outside of pre-authorized countries will be in breach of the Rental Terms and Conditions. Liability will arise accordingly.

Please note that we are unable to provide any additional equipment that may be compulsory for driving abroad (e.g. breathalyzers, warning triangles, first aid kits etc.) and this responsibility rests on the driver. Customers are therefore required to be aware of any requirements of the destination and any countries or regions customers might travel through. A list of requirements is available from websites such as the AA at: www.theaa.com.

Please check with the rental provider in advance that the vehicle has the proper equipment in accordance with local traffic rules of the country you intend to travel to (eg. Winter tyres).

Please note upon prior authorisation from the rental agent : The following customers may only be allowed to cross the border from the international area to the French area: Passengers with a boarding pass from Geneva, Passengers with a car rental agreement AND a flight ticket or boarding pass from Geneva,Airline employees, Passengers wishing to use the French detax office Persons having accompanied a child or passenger with restricted mobility with a departure from the French sector . Any local French resident wishing to rent a car from the French area rental desk has to be dropped by car to the French area before reaching the French office.

Cancellation and no-show policy

What is your cancellation policy for fully prepaid or part-paid bookings?

1 - If you cancel 48 hours prior to your pick-up, you will be refunded in full.

2 - If you cancel less than 48 hours in advance of pick-up, you will receive a refund minus GBP99. If your online payment is less than GBP99, no refund will be made for your car rental booking.

3 - If your booking is made less than 48 hours before pick up, the cancellation policy will automatically apply to your booking.

4 - All cancellations should be made online via the Manage Booking page prior to the scheduled pick-up time and not with the car rental provider.

5 - You can make any changes to your booking up to 48 hours before pick-up, with no additional charge, however, live pricing will apply. If you amend your booking less than 48 hours in advance of pick-up, the amount you currently paid will be carried over to your new booking minus a late amendment fee of GBP54.00. If you have paid less than GBP54.00, no amount will be carried over to your new booking.

6 - If you cancel your booking less than 48 hours before pick-up you will be charged a cancellation fee of GBP99. If you have paid less than GBP99, you will not be charged more than you currently paid.

If you purchased our Damage Refund Insurance product and have since decided to cancel your car rental booking, the Damage Refund Insurance will be cancelled automatically.

If you wish to amend or rearrange your booking, the Damage Refund Insurance will initially be cancelled. We will, however, automatically create a new policy for your new booking.

In both cases you will receive an email to confirm the cancellation at the email address you have provided during the online booking process.

What is a no-show?

A ''no-show'' occurs for the following reasons:

1 - You didn't inform us about your cancellation prior to your pick-up time.

2 - You failed to pick up the car at the agreed time and date selected without notifying our customer service team of any delay before the pick-up time.

3 - Your flight is delayed which results in a late arrival at the rental desk and your flight number was not provided.

4 - You failed to provide the documentation that's required to pick up the car.

5 - You failed to provide a credit card in the main driver's name with enough available funds on it.

In the event of any of the above, no refunds will be made to you.

The car hire company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit. In the event of late arrival to the rental desk, and you failed to make contact with our customer service team before the pick-up time or your incoming flight details were not added to your booking, we cannot guarantee that the car will be available. In such a case, unless the car hire has been canceled at least 48 in advance, you will not be entitled to a refund.