Useful Information

Driver's age

25 to 99 years.

Young driver's age: 23 to 24 years. Charge 24.4 EUR per day. Maximum 244 EUR. Includes 22% tax

Customers who fall outside the age limitations will not be able to hire a car unless there is a young or senior driver fee specified in this section. Please note that if applicable, this fee will be included in the rental price and will be payable on arrival at the rental desk in the local currency.

Travel Restrictions

Vehicles cannot be driven into and/or dropped off in any African, Asian, or Middle-East countries, nor in Albania, Armenia, Azerbaijan, Belarus, Bosnia-Herzegovina, Bulgaria, Czech Republic, Estonia, Georgia, Greece, Hungary, Kazakhstan, Kyrgyzstan, Latvia, Lithuania, Macedonia, Malta, Moldova, Montenegro, Poland, Romania, Russia, Serbia, Slovakia, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan.

Vehicles may be driven into but not dropped off in Finland, Ireland, Norway, Sweden.

Vehicles may be driven into and dropped off in Austria, Belgium, France, Germany, Luxembourg, Netherlands, Portugal, Slovenia (Ljubljana only), Spain, Switzerland, United Kingdom (islands not included).

Vehicles cannot be driven in any of the East European countries with the exception of Croatia where the transit only is allowed with written authorization which is given at the time of pick-up and attached to the rental agreement. Moreover Hertz vehicles are not allowed to be taken on ferries from any Italian Harbour with destination Croatia.

Should you bring the vehicle outside Italy, a Cross Border fee of € 30.00 (including tax) will apply.

Please note a penalty charge of € 600.00 may apply, should you omit to declare you will be driving the vehicle out of Italy.

While driving on highways and national roads the dipped headlights must be used all times day and night.

Should these restrictions be ignored all insurance (Third Party Liability, CDW, TP, Super Cover, PI), if accepted, shall be deemed null and void. The driver will be held fully responsible in case of damage to, or loss of the vehicle and will bear all consequences, including the cost of repatriation of the damaged vehicle.

Cancellation and no-show policy

What is your cancellation policy for fully prepaid or part-paid bookings?

1 - If you cancel 48 hours prior to your pick-up, you will be refunded in full.

2 - If you cancel less than 48 hours in advance of pick-up, you will receive a refund minus GBP81. If your online payment is less than GBP81, no refund will be made for your car hire booking.

3 - If your booking is made less than 48 hours before pick up, the cancellation policy will automatically apply to your booking.

4 - All cancellations should be made online via the Manage Booking page prior to the scheduled pick-up time and not with the car rental provider.

5 - You can make any changes to your booking up to 48 hours before pick-up, with no additional charge, however, live pricing will apply. If you amend your booking less than 48 hours in advance of pick-up, the amount you currently paid will be carried over to your new booking minus a late amendment fee of GBP43.00. If you have paid less than GBP43.00, no amount will be carried over to your new booking.

6 - If you cancel your booking less than 48 hours before pick-up you will be charged a cancellation fee of GBP81. If you have paid less than GBP81, you will not be charged more than you currently paid.

If you purchased our Damage Refund Insurance product and have since decided to cancel your car rental booking, the Damage Refund Insurance will be cancelled automatically.

If you wish to amend or rearrange your booking, the Damage Refund Insurance will initially be cancelled. We will, however, automatically create a new policy for your new booking.

In both cases you will receive an email to confirm the cancellation at the email address you have provided during the online booking process.

Please be aware that if you cancel your insurance policy less than 24 hours before the start of your car hire agreement, no refund for insurance will be granted.

What is a no-show?

A 'no-show' occurs for the following reasons:

1 - You didn't inform us about your cancellation prior to your pick-up time.

2 - You failed to pick up the car at the arranged time and date.

3 - You failed to provide the documentation that's required to pick up the car.

4 - You failed to provide a credit card in the main driver's name with enough available funds on it.

In the event of any of the above, no refunds will be made to you.

The car hire company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit. In such a case, unless the car hire has been cancelled at least 48 hours in advance, you will not be entitled to a refund.