Useful Information

Driver's age

25 to 99 years.

Customers who fall outside the age limitations will not be able to hire a car unless there is a young or senior driver fee specified in this section. Please note that if applicable, this fee will be included in the rental price and will be payable on arrival at the rental desk in the local currency.

Travel Restrictions

Cross Border:

The vehicle selection can restrict travel to certain countries. For a description of these restrictions on admission, the countries are divided into three zones.

Zone 1: Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Great Britain, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Portugal, San Marino, Sweden, Switzerland, Spain and Vatican.

Zone 2: Croatia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia and Slovenia

Zone 3: All countries which are not in zone 1 or 2.

Audi, BMW, Mercedes-Benz and Volkswagen cars up to group L*** are allowed to enter only in Zone 1 countries as well as Poland and the Czech Republic.

Jaguar, Maserati, Land Rover and Porsche cars as well as all luxury cars may enter only in Zone 1 countries.

Entry into countries of zone 2 is permitted with following Offroader/SUV: Opel Mokka, Volvo XC60/XC70, Nissan Qashqai, Ford Kuga und Fiat 500x. Offroader/SUV of other manufacturers are just permitted to enter in countries of zone 1.

Entry into any country in zone 3 is not permitted.

The local transport of the vehicle by ferry is permitted in compliance with the above-mentioned entry restrictions. Damage to the vehicle during the crossing will be covered according to the protection booked in the rental contract.

The car models Fiat 500, 500x, 500L and Alfa Romeo Giulietta cannot be returned in the following regions of Southern Italy: Campania, Apulia, Molise, Basilicata, Calabria, Sicily and Sardinia.

In case of offence against cross border and territorial restrictions all insurances lose their validity.

Excess insurance:

If Loss Damage Waiver incl. Theft Protection with minimum excess is accepted, the renter will be held liable in the event of theft in the regions of Apulia, Basilicata, Calabria, Campania, Molise or Sicily with the following amounts:

950 EUR: Mini - Economy - Compact

1100 EUR: Intermediate; CF**; CW**

1250 EUR: Standard; CT**

1400 EUR: Full Size - Deluxe; IT**

1600 EUR: STAR

1750 EUR: Xtraordinary; PT**; LT**; LS**

Please note:

In the event the rental car might get stolen in the Italian regions of Apulia, Basilicta, Calabria, Campania, Molise or Sicily, the excess will increase to 50% of the excess available for charge D.

Cancellation and no-show policy

What is your cancellation policy for fully prepaid or part-paid bookings?

1 - If you cancel 48 hours prior to your pick-up, you will be refunded in full.

2 - If you cancel less than 48 hours in advance of pick-up, you will receive a refund minus EUR50. If your online payment is less than EUR50, no refund will be made for your car hire booking.

3 - If your booking is made less than 48 hours before pick up, the cancellation policy will automatically apply to your booking.

4 - All cancellations should be made on our online portal and not with the car hire agent. Should you agree to cancel directly with the car hire agent on arrival, you must also inform us of this change to your booking.

5 - Amending your booking or cancelling optional extras may not be possible less than 48 hours before pick up.

If you purchased our Damage Refund Insurance product and have since decided to cancel your car rental booking, the Damage Refund Insurance will be cancelled automatically.

If you wish to amend or rearrange your booking, the Damage Refund Insurance will initially be cancelled. We will, however, automatically create a new policy for your new booking.

In both cases you will receive an email to confirm the cancellation at the email address you have provided during the online booking process.

Please be aware that if you cancel your insurance policy less than 24 hours before the start of your car hire agreement, no refund for insurance will be granted.

What is a no-show?

A 'no-show' occurs for the following reasons:

1 - You didn't inform us about your cancellation prior to your pick-up time.

2 - You failed to pick up the car at the arranged time and date.

3 - You failed to provide the documentation that's required to pick up the car.

4 - You failed to provide a credit card in the main driver's name with enough available funds on it.

In the event of any of the above, no refunds will be made to you.

The car hire company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit. In such a case, unless the car hire has been cancelled at least 48 hours in advance, you will not be entitled to a refund.