Useful Information

Driver's Age

25 to 99 years.

Young driver's age: 21 to 24 years. Charge 15 CHF per day. Maximum 150 CHF Includes 8% tax.

Customers who fall outside the age limitations will not be able to hire a car unless there is a Young or Senior Driver Fee specified in this section. Please note that if applicable, this fee will be payable on arrival at the rental desk in the local currency.

Country/State Cross Border Travel

Due to revised legal regulations in Switzerland, cross-border is not allowed for EU residents as of May 1st 2016.

There are no changes to the below regulations for domestic and non-EU customers:

Cross Border Rentals are allowed to the following countries -

Andorra, Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden and Vatikan City.

Cross boarder rentals with Audi, BMW, Mercedes-Benz, Range Rover, Lotus, Aston Martin, Maserati and VW cars as well as with Jeeps/Offroader are not allowed to the following countries: Croatia, Estonia, Hungary, Latvia, Lithunia, Slovakia and Slovenia.

Cross Border Rentals are allowed to the following countries but not with Range Rover, Lotus, Aston Martin, Maserati. Cross Boarder Rentals with Audi, BMW, Mercedes-Benz and VW are just allowed up to and including group L***:

Poland, Czech Republic

It is allowed to enter these countries with all vehicles of car groups IVMR, SVMR and FVMR (including all Mercedes-Benz) and vans.

In case of offence against Cross Border & Territorial Restrictions all insurances lose their validity.

Cancellation and no-show policy

What is your cancellation policy for fully prepaid or part-paid bookings?

1 - If you cancel 24 hours prior to your pick up, you will be refunded in full.

2 - If you cancel less than 24 hours in advance, you'll receive a refund minus EUR50 for fully prepaid bookings or if your online payment is less than EUR 50, no refund will be made for your car hire booking.

3 - If your booking is made less than 24 hours before pick up, the cancellation policy will automatically apply to your booking.

4 - All cancellations should be made on our online portal and not with the car hire agent. Should you agree to cancel directly with the car hire agent on arrival, you must also inform us of this change to your booking.

5 - Amending your booking or cancelling optional extras may not be possible less than 24 hours before pick up.

If you purchased our Damage Refund Insurance product and have since decided to cancel your car rental booking, the Damage Refund Insurance will be cancelled automatically.

If you wish to amend or rearrange your booking, the Damage Refund Insurance will initially be cancelled. We will, however, automatically create a new policy for your new booking.

In both cases you will receive an email to confirm the cancellation at the email address you have provided during the online booking process.

Please be aware that if you cancel your policy less than 24 hours before the start of your car hire agreement, no refund will be granted.

What is a no-show?

A 'no-show' occurs for the following reasons:

1 - You didn't inform us about your cancellation prior to your pick-up time.

2 - You failed to pick up the car at the arranged time and date.

3 - You failed to provide the documentation that's required to pick up the car.

4 - You failed to provide a credit card in the main driver's name with enough available funds on it.

In the event of any of the above, no refunds will be made to you.

The car hire company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit. In such a case, unless the car hire has been cancelled at least 24 hours in advance, you will not be entitled to a refund.