Useful Information

Drivers Age

25 to 75 Years

Customers who fall outside the age limitations will not be able to rent a car unless there is a young or senior driver fee specified in this section. Please note that, if applicable, this fee will be included in the rental price and will be payable on arrival at the rental desk in the local currency.

Travel Restrictions

Cross border rentals and territorial restrictions:

Commercial vehicles, Passenger vehicles in P***, L***, X*** categories, MPV (8+ seats) and minibuses are not allowed to go overseas or abroad.

Mercedes Benz, BMW, Audi, Volvo, Jaguar, Land Rover, Mini are only allowed to enter Zone 1 countries (except of above mentioned car groups.)

The vehicle selection can restrict travel to certain countries. For a description of these restrictions on admission, the countries are divided into three zones.

Zone 1: Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Great Britain, Northern Ireland, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Portugal, San Marino, Sweden, Switzerland, Spain and Vatican

Zone 2: Croatia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia and Slovenia

Zone 3: All countries which are not in zone 1 or 2.

Entry into any country in zone 3 is not permitted.

The transport of the vehicle by ferry is permitted in compliance with the above-mentioned entry restrictions. Damage to the vehicle during the crossing will be covered according to the protection booked in the rental contract, except damages due to external effects like heavy seas or sinking.

In case of offence against cross border and territorial restrictions all insurances lose their validity.

Continental Breakdown Charge:

A Continental Breakdown Charge applies for all rentals outside UK (mandatory).

A surcharge of £ 57.96 to £ 124.83 per rental applies for 1-31 day rentals (dependng on the length of your rental) and £226.54 for 31+ day rentals. No charge apples to travel to Northern Ireland.

There is also a "foreign use" charge which is 60% of the total rental cost.

For more information, please contact your local Sixt rental station, help-uk@sixt.com or our contact centre +44 (0)844-4993399.

Congestion Charge:

There are some cities in the UK, for example London and Durham, that charge congestion fees for driving in and through them. The renter is responsible for checking the congestion terms and is liable for the payment of such fees. For rentals commencing from a branch within a Congestion Zone, the Congestion Charge will automatically be applied to the rental agreement to cover the first day of hire. You will remain liable for the payment of congestion fees for any other additional days.

In case of non or late payment, additional fees may be incurred which the renter will be liable for. An administration fee of 40.00 GBP will apply for every transaction handled by Sixt.

The congestion charge is only boobkable at the station!

It shall not be sold at the call centre!

Cancellation and no-show policy

What is your cancellation policy for fully prepaid or part-paid bookings?

1 - If you cancel 48 hours prior to your pick-up, you will be refunded in full.

2 - If you cancel less than 48 hours in advance of pick-up, you'll receive a refund minus AUD81. If your online payment is less than AUD81, no refund will be made for your car rental booking.

3 - If your booking is made less than 48 hours before pick-up, the cancellation policy will automatically apply to your booking.

4 - All cancellations should be made on our online portal and not with the car rental agent. Should you agree to cancel directly with the car rental agent on arrival, you must also inform us of this change to your booking.

5 - Amending your booking or cancelling optional extras may not be possible less than 48 hours before pick-up.

If you purchased our Damage Refund Insurance product and have since decided to cancel your car rental booking, the Damage Refund Insurance will be cancelled automatically.

If you wish to amend or rearrange your booking, the Damage Refund Insurance will initially be cancelled. We will, however, automatically create a new policy for your new booking.

In both cases you will receive an email to confirm the cancellation at the email address you have provided during the online booking process.

Please be aware that if you cancel your insurance policy less than 24 hours before the start of your car rental agreement, no refund for insurance will be granted.

What is a no-show?

A 'no-show' occurs for the following reasons:

1 - You didn't inform us about your cancellation prior to your pick-up time.

2 - You failed to pick up the car at the arranged time and date.

3 - You failed to provide the documentation that's required to pick up the car.

4 - You failed to provide a credit card in the main driver's name with enough available funds on it.

In the event of any of the above, no refunds will be made to you.

The car rental company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit. In such a case, unless the car hire has been cancelled at least 48 hours in advance, you will not be entitled to a refund.