Useful Information

Drivers Age

25 to 99 Years

Young Drivers Age: 21 to 24 Years Charge 30 EUR per Day Maximum 300 EUR (Excludes Tax)

Customers who fall outside the age limitations will not be able to rent a car unless there is a young or senior driver fee specified in this section. Please note that, if applicable, this fee will be included in the rental price and will be payable on arrival at the rental desk in the local currency.

Travel Restrictions

Hertz vehicles cannot be driven into and/or dropped off in any African, Asian, or Middle-East countries, nor in Albania, Armenia, Azerbaijan, Belarus, Bosnia-Herzegovina, Bulgaria, Czech Republic, Estonia, Georgia, Greece, Hungary, Kazakhstan, Kyrgyzstan, Latvia, Lithuania, Macedonia, Malta, Moldova, Montenegro, Poland, Romania, Russia, Serbia, Slovakia, Tajikistan, Turkey, Turkmenistan, Ukraine, United Kingdom, Uzbekistan.

You cannot drive, park or deliver a vehicle hired in Italy in the UK. If we have reason to believe that you have brought our vehicle into the UK without being entitled to do so, this will be a breach of our Rental Terms and Conditions and all insurances (Third Party, CDW, TP, Super Cover, PI), if taken out, will be invalidated. The driver would be fully responsible for any damage to or loss of the vehicle and would have to pay all consequences themselves, including the cost of repatriating the damaged vehicle. You will be charged £1,980/€2,317 as liquidated damages to cover the costs incurred in repatriating the vehicle. With respect to the above liquidated damages amount, you are at liberty to prove that no damage has been incurred or that the damage is substantially less than the liquidated damages amount.

Hertz vehicles may be driven into but not dropped off in Finland, Ireland, Norway, Sweden.

Hertz vehicles may be driven into and dropped off in Austria, Belgium, France, Germany, Luxembourg, Netherlands, Portugal, Slovenia (Ljubljana only), Spain, Switzerland.

Hertz vehicles cannot be driven in any of the East European countries with the exception of Croatia where the transit only is allowed with written authorization which is given at the time of pick-up and attached to the rental agreement. Moreover Hertz vehicles are not allowed to be taken on ferries from any Italian Harbour with destination Croatia.

Commercial vans/trucks cannot be dropped off outside Italy.

Should you bring the vehicle outside Italy, a Cross Border fee of € 16.00 (including tax) will apply except for customers on business contract rates (CR).

Please note a penalty charge of € 600.00 may apply, should you omit to declare you will be driving the vehicle out of Italy.

While driving on highways and national roads the dipped headlights must be used all times day and night.

*Please refer to "Environmental Zones" in the German Rental Qualifications & Requirements if you intend to drive to or drop the vehicle in Germany.

Should these restrictions be ignored all insurance (Third Party Liability, CDW, TP, Super Cover, PI), if accepted, shall be deemed null and void. The driver will be held fully responsible in case of damage to, or loss of the vehicle and will bear all consequences, including the cost of repatriation of the damaged vehicle.

Please also refer to the "Ferry Restrictions" for additional information.

If the snow chains are not returned a fee of € 73.20 (including tax) will be applied.

Cancellation and no-show policy

What is your cancellation policy for fully prepaid or part-paid bookings?

1 - If you cancel 48 hours prior to your pick-up, you will be refunded in full.

2 - If you cancel less than 48 hours in advance of pick-up, you will receive a refund minus EUR120. If your online payment is less than EUR120, no refund will be made for your car rental booking.

3 - If your booking is made less than 48 hours before pick up, the cancellation policy will automatically apply to your booking.

4 - All cancellations should be made online via the Manage Booking page prior to the scheduled pick-up time and not with the car rental provider.

5 - You can make any changes to your booking up to 48 hours before pick-up, with no additional charge, however, live pricing will apply. If you amend your booking less than 48 hours in advance of pick-up, the amount you currently paid will be carried over to your new booking minus a late amendment fee of EUR65.00. If you have paid less than EUR65.00, no amount will be carried over to your new booking.

6 - If you cancel your booking less than 48 hours before pick-up you will be charged a cancellation fee of EUR120. If you have paid less than EUR120, you will not be charged more than you currently paid.

If you purchased our Damage Refund Insurance product and have since decided to cancel your car rental booking, the Damage Refund Insurance will be cancelled automatically.

If you wish to amend or rearrange your booking, the Damage Refund Insurance will initially be cancelled. We will, however, automatically create a new policy for your new booking.

In both cases you will receive an email to confirm the cancellation at the email address you have provided during the online booking process.

Please be aware that if you cancel your insurance policy less than 24 hours before the start of your car rental agreement, no refund for insurance will be granted.

What is a no-show?

A ''no-show'' occurs for the following reasons:

1 - You didn't inform us about your cancellation prior to your pick-up time.

2 - You failed to pick up the car at the agreed time and date selected without notifying our customer service team of any delay before the pick-up time.

3 - Your flight is delayed which results in a late arrival at the rental desk and your flight number was not provided.

4 - You failed to provide the documentation that's required to pick up the car.

5 - You failed to provide a credit card in the main driver's name with enough available funds on it.

In the event of any of the above, no refunds will be made to you.

The car hire company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit. In the event of late arrival to the rental desk, and you failed to make contact with our customer service team before the pick-up time or your incoming flight details were not added to your booking, we cannot guarantee that the car will be available. In such a case, unless the car hire has been canceled at least 48 in advance, you will not be entitled to a refund.