Useful Information

Drivers Age

25 to 99 Years

Customers who fall outside the age limitations will not be able to rent a car unless there is a young or senior driver fee specified in this section. Please note that, if applicable, this fee will be included in the rental price and will be payable on arrival at the rental desk in the local currency.

Travel Restrictions

Hertz vehicles cannot be driven in and/or dropped off in any African, Asian and Middle-East country, nor in Albania, Armenia, Azerbaijan, Belarus, Bosnia Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Georgia, Greece, Hungary, Kazakhstan, Kyrgyzstan, Macedonia, Malta, Moldova, Montenegro, Morocco, Poland, Romania, Russia, Serbia, Slovakia, Slovenia, Tajikistan, Turkey, Turkmenistan, Ukraine and Uzbekistan.

Standard vehicles (with the exception of groups G/H) with a maximum of 5 seats and van groups A4/B4/C4/D4/E4/G4/J4 may be taken abroad. Vehicles with 6 seats or more and any belongings to the following Collections may not be taken abroad - Dream/Electric/Fun/Green/Prestige. Van groups not specified above, specialist vans and high roof vans may also not be taken abroad.

Other restrictions:

A one way rental is a rental which starts at one location and terminates at another. Availability is subject to location restrictions and vehicle type. A fee may apply for this service and will be advised at time of reservation.

One-way rentals to the following islands: Isle of Man, Guernsey or Jersey are available with an additional fee in the amount of GBP 600.00 (including tax) on all vehicle groups.

One way rentals from UK mainland to the Scottish islands are not allowed.

One way rentals are not allowed for Dream Collection vehicle groups.

Should these restrictions be ignored, all insurance (Third Party Liability, CDW, TP, PI), if accepted, shall be null and void. The driver will be held fully responsible in case of accidents and will bear all consequences, including the cost of repatriation of the damaged vehicle.

Continental Surcharge:

All vehicles are automatically covered with European Motoring Assistance. However if you wish to take a UK registered vehicle abroad, you are required by law tobe in possession of a VE103B form which is proof Hertz have permitted the vehicle to travel abroad. Charges for issuing a VE103B are as follows:

Fee: £ 87.12 (1-2 day rentals) or £101.64 (3-5 day rentals) or £ 130.68 (6-7 day rentals) or £ 174.24 (8-13 day rentals) or £ 188.76 (14-20 day rentals) or £ 188.76 + additional £ 87.12 per week*

* The weekly amount is charged per week started

This fee applies even if you have a continental cover which covers hire vehicles. No fee applies for NorthernIreland and Isle of Wight. The cover can only be purchased at time of pick-up.

Addional equipment may be required for vehicles being taken out of the UK mainland to meet the legal requirements of the country visited. You are responsible for purchasing this additional equipment.

Cancellation and no-show policy

What is your cancellation policy for fully prepaid or part-paid bookings?

1 - If you cancel 48 hours prior to your pick-up, you will be refunded in full.

2 - If you cancel less than 48 hours in advance of pick-up, you'll receive a refund minus GBP46. If your online payment is less than GBP46, no refund will be made for your car rental booking.

3 - If your booking is made less than 48 hours before pick-up, the cancellation policy will automatically apply to your booking.

4 - All cancellations should be made on our online portal and not with the car rental agent. Should you agree to cancel directly with the car rental agent on arrival, you must also inform us of this change to your booking.

5 - Amending your booking or cancelling optional extras may not be possible less than 48 hours before pick-up.

If you purchased our Damage Refund Insurance product and have since decided to cancel your car rental booking, the Damage Refund Insurance will be cancelled automatically.

If you wish to amend or rearrange your booking, the Damage Refund Insurance will initially be cancelled. We will, however, automatically create a new policy for your new booking.

In both cases you will receive an email to confirm the cancellation at the email address you have provided during the online booking process.

Please be aware that if you cancel your insurance policy less than 24 hours before the start of your car rental agreement, no refund for insurance will be granted.

What is a no-show?

A 'no-show' occurs for the following reasons:

1 - You didn't inform us about your cancellation prior to your pick-up time.

2 - You failed to pick up the car at the arranged time and date.

3 - You failed to provide the documentation that's required to pick up the car.

4 - You failed to provide a credit card in the main driver's name with enough available funds on it.

In the event of any of the above, no refunds will be made to you.

The car rental company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit. In such a case, unless the car hire has been cancelled at least 48 hours in advance, you will not be entitled to a refund.