Useful Information

Drivers Age

23 to 99 Years

Young Drivers Age: 19 to 22 Years Charge 100 DKK per Day (Excludes Tax)

Customers who fall outside the age limitations will not be able to rent a car unless there is a young or senior driver fee specified in this section. Please note that, if applicable, this fee will be included in the rental price and will be payable on arrival at the rental desk in the local currency.

Travel Restrictions

Hertz vehicles cannot be driven into and/or dropped off in any African, Asian or Middle-East countries nor in Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Tajikistan, Turkey, Turkmenistan, Ukraine, United Kingdom and Uzbekistan.

Hertz vehicles may be driven to, but not dropped off in: Albania, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Estonia, Hungary, Kosovo, Latvia, Lithuania, Macedonia, Montenegro, Romania, Serbia, Slovakia and Slovenia.

Hertz vehicles may be driven in to, and dropped off in: Andorra, Austria, Belgium, Cyprus**, Denmark, Finland, France**, Germany, Greece**, Iceland**, Ireland**, Italy**, Lichtenstein, Luxembourg, Malta**, Monaco, Netherlands, Norway, Poland, Portugal**, San Marino, Spain, Sweden, Switzerland.

**You are allowed to take the vehicle to any island included in above listed countries as long as the vehicle is returned to a mainland location. Please also refer to ferry restrictions.

Driving outside of Denmark requires that you have the red insurance card in the vehicle at all times. It is your responsibility to carry this card in the vehicle during the entire rental, and Hertz will not be liable if you fail to carry this card. This card can be retrieved from the branch at time of pick up, if not already inside the vehicle. You must state at time of reservation that you are driving outside of Denmark and which country/countries you intend to drive in to. No written permit needed. This does not apply for driving into Sweden and Norway, which is instantly confirmable without the need for prior notification to the branch.

Should you bring the vehicle outside of Denmark, a Cross Border Fee of DKK 140.00 (exclusive tax) per rental will apply.

Should these restrictions be ignored all insurance (Third Party Liability, CDW, TP, PAI, SCDW/STP), if accepted, shall be deemed, null and void. You will be held fully responsible in case of damage to, or loss of the vehicle and will bear all consequences, including the cost of repatriation of the damaged vehicle.

Please note: If you drive into Sweden, Norway or Germany, snow tires are mandatory by law in these countries if the weather conditions dictate it.

Cancellation and no-show policy

What is your cancellation policy for fully prepaid or part-paid bookings?

1 - If you cancel 48 hours prior to your pick-up, you will be refunded in full.

2 - If you cancel less than 48 hours in advance of pick-up, you will receive a refund minus EUR120. If your online payment is less than EUR120, no refund will be made for your car rental booking.

3 - If your booking is made less than 48 hours before pick up, the cancellation policy will automatically apply to your booking.

4 - All cancellations should be made online via the Manage Booking page prior to the scheduled pick-up time and not with the car rental provider.

5 - You can make any changes to your booking up to 48 hours before pick-up, with no additional charge, however, live pricing will apply. If you amend your booking less than 48 hours in advance of pick-up, the amount you currently paid will be carried over to your new booking minus a late amendment fee of EUR65.00. If you have paid less than EUR65.00, no amount will be carried over to your new booking.

6 - If you cancel your booking less than 48 hours before pick-up you will be charged a cancellation fee of EUR120. If you have paid less than EUR120, you will not be charged more than you currently paid.

If you purchased our Damage Refund Insurance product and have since decided to cancel your car rental booking, the Damage Refund Insurance will be cancelled automatically.

If you wish to amend or rearrange your booking, the Damage Refund Insurance will initially be cancelled. We will, however, automatically create a new policy for your new booking.

In both cases you will receive an email to confirm the cancellation at the email address you have provided during the online booking process.

Please be aware that if you cancel your insurance policy less than 24 hours before the start of your car rental agreement, no refund for insurance will be granted.

What is a no-show?

A ''no-show'' occurs for the following reasons:

1 - You didn't inform us about your cancellation prior to your pick-up time.

2 - You failed to pick up the car at the agreed time and date selected without notifying our customer service team of any delay before the pick-up time.

3 - Your flight is delayed which results in a late arrival at the rental desk and your flight number was not provided.

4 - You failed to provide the documentation that's required to pick up the car.

5 - You failed to provide a credit card in the main driver's name with enough available funds on it.

In the event of any of the above, no refunds will be made to you.

The car hire company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit. In the event of late arrival to the rental desk, and you failed to make contact with our customer service team before the pick-up time or your incoming flight details were not added to your booking, we cannot guarantee that the car will be available. In such a case, unless the car hire has been canceled at least 48 in advance, you will not be entitled to a refund.