Useful Information

Driver's age

25 to 99 years.

Young driver's age: 21 to 24 years. Charge 23.5 AUD per day. (Excludes tax)

Customers who fall outside the age limitations will not be able to hire a car unless there is a young or senior driver fee specified in this section. Please note that if applicable, this fee will be included in the rental price and will be payable on arrival at the rental desk in the local currency.

Travel Restrictions

Vehicles can only be driven in Australia. The renter or authorised driver must only use the rental vehicle on a road which is properly formed and constructed as a sealed, metalled or gravel road.

YOU MUST NOT USE THE VEHICLE:

On beaches, through streams, rivers or flood waters;

On fire trails;

In the snow;

To enter in to, or leave, the Northern Territory, Western Australia or Tasmania;

Or Outside the Permitted Area of Use, listed below.

WHERE YOU CANNOT DRIVE THE VEHICLE (Outside the Permitted Area of Use):

In Queensland:

- The Old Telegraph Track section of the road to Cape York,

- Boggy Hole (Finke Gorge National Park);

- the Old South Road from Maryvale to Finke;

- Fraser Island at any time;

- The Bloomfield Track north of Cape Tribulation

- Beyond Cooktown to the north or Lakeland to the west

- On Highway No.27 beyond Chillagoe in a westerly direction

- On Highway No.1 beyond Normanton in a southerly direction and no further north than Karumba

In the Northern Territory:

- The road to Jim Jim Gorge and Twin Falls

- North of the Oodnadatta Track, including Mount Dare, Dalhousie Springs, Witjira National Park and Pedirka Desert.

- Arnhem Road and Arnhem Land/Gove Peninsula in general.

In Western Australia:

- Vehicles hired from Perth branches, does not include travel further north or East than Exmouth; further east than Kalgoorlie-Boulder Township or further east than Esperance.

- Non-4WD vehicles hired from any other Western Australia location are not permitted to leave the local area without written consent from the hiring location.

Cancellation and no-show policy

What is your cancellation policy for fully prepaid or part-paid bookings?

1 - If you cancel 48 hours prior to your pick-up, you will be refunded in full.

2 - If you cancel less than 48 hours in advance of pick-up, you will receive a refund minus AUD155. If your online payment is less than AUD155, no refund will be made for your car hire booking.

3 - If your booking is made less than 48 hours before pick up, the cancellation policy will automatically apply to your booking.

4 - All cancellations should be made online via the Manage Booking page prior to the scheduled pick-up time and not with the car rental provider.

5 - You can make any changes to your booking up to 48 hours before pick-up, with no additional charge, however, live pricing will apply. If you amend your booking less than 48 hours in advance of pick-up, the amount you currently paid will be carried over to your new booking minus a late amendment fee of AUD82.00. If you have paid less than AUD82.00, no amount will be carried over to your new booking.

6 - If you cancel your booking less than 48 hours before pick-up you will be charged a cancellation fee of AUD155. If you have paid less than AUD155, you will not be charged more than you currently paid.

If you purchased our Damage Refund Insurance product and have since decided to cancel your car rental booking, the Damage Refund Insurance will be cancelled automatically.

If you wish to amend or rearrange your booking, the Damage Refund Insurance will initially be cancelled. We will, however, automatically create a new policy for your new booking.

In both cases you will receive an email to confirm the cancellation at the email address you have provided during the online booking process.

Please be aware that if you cancel your insurance policy less than 24 hours before the start of your car hire agreement, no refund for insurance will be granted.

What is a no-show?

A ''no-show'' occurs for the following reasons:

1 - You didn''t inform us about your cancellation prior to your pick-up time.

2 - You failed to pick up the car at the agreed time and date selected without notifying our customer service team of any delay before the pick-up time.

3 - Your flight is delayed which results in a late arrival at the rental desk and your flight number was not provided.

4 - You failed to provide the documentation that's required to pick up the car.

5 - you failed to provide a credit card in the main driver's name with enough available funds on it.

In the event of any of the above, no refunds will be made to you.

The car hire company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit. In the event of late arrival to the rental desk, and you failed to make contact with our customer service team before the pick-up time or your incoming flight details were not added to your booking, we cannot guarantee that the car will be available. In such a case, unless the car hire has been cancelled at least 48 in advance, you will not be entitled to a refund.