Useful Information

Drivers Age

21 to 80 Years

Young Drivers Age: 18 to 20 Years Charge Includes 18% Tax

Customers who fall outside the age limitations will not be able to rent a car unless there is a young or senior driver fee specified in this section. Please note that, if applicable, this fee will be included in the rental price and will be payable on arrival at the rental desk in the local currency.

Travel Restrictions

PORTUGAL MAINLAND: Cross Border policy - Rental car may only be driven into the permitted countries listed here:

Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Spain, Estonia, France, Finland, United Kingdom, Greece, Hungary, Italy, Republic of Ireland, Luxembourg, Lithuania, Latvia, Malta, Norway, Netherlands, Poland, Romania, Serbia, Sweden, Slovakia, Slovenia and Switzerland.

The rental vehicle must be returned to an Enterprise location in mainland Portugal. The rental vehicle is also prohibited from ferry travel to the islands of Madeira and Azores from the Portuguese mainland as this is not covered by insurance.

CROSS BORDER FEE (GREEN CARD):

This product allows the Guerin-Enterprise rental vehicle to travel outside of Portugal in accordance to the cross border conditions specified in the green card. The rental vehicle should always be returned to the original pickup location in Portugal.

The cost of this product is EUR 73.80 per rental. If renter's drive the rental vehicle cross border without prior authorization and without payment of this supplement they will be penalised EUR 3.69 per km effective from the beginning of the rental and will be responsible for any damage occurred to the rental vehicle. All fees quoted include VAT.

Cancellation and no-show policy

What is your cancellation policy for fully prepaid or part-paid bookings?

1 - If you cancel 48 hours prior to your pick-up, you will be refunded in full.

2 - If you cancel less than 48 hours in advance of pick-up, you'll receive a refund minus AUD80. If your online payment is less than AUD80, no refund will be made for your car rental booking.

3 - If your booking is made less than 48 hours before pick-up, the cancellation policy will automatically apply to your booking.

4 - All cancellations should be made on our online portal and not with the car rental agent. Should you agree to cancel directly with the car rental agent on arrival, you must also inform us of this change to your booking.

5 - Amending your booking or cancelling optional extras may not be possible less than 48 hours before pick-up.

If you purchased our Damage Refund Insurance product and have since decided to cancel your car rental booking, the Damage Refund Insurance will be cancelled automatically.

If you wish to amend or rearrange your booking, the Damage Refund Insurance will initially be cancelled. We will, however, automatically create a new policy for your new booking.

In both cases you will receive an email to confirm the cancellation at the email address you have provided during the online booking process.

Please be aware that if you cancel your insurance policy less than 24 hours before the start of your car rental agreement, no refund for insurance will be granted.

What is a no-show?

A 'no-show' occurs for the following reasons:

1 - You didn't inform us about your cancellation prior to your pick-up time.

2 - You failed to pick up the car at the arranged time and date.

3 - You failed to provide the documentation that's required to pick up the car.

4 - You failed to provide a credit card in the main driver's name with enough available funds on it.

In the event of any of the above, no refunds will be made to you.

The car rental company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit. In such a case, unless the car hire has been cancelled at least 48 hours in advance, you will not be entitled to a refund.