Useful Information

Driver's age

Minimum 25 years.

Young driver's age: 22 to 24 years. Charge 35 GBP per day. Includes 20% tax

Customers who fall outside the age limitations will not be able to hire a car unless there is a young or senior driver fee specified in this section. Please note that if applicable, this fee will be included in the rental price and will be payable on arrival at the rental desk in the local currency.

Travel Restrictions

• All cars (other than Prestige & Luxury models), people carriers with no more than 7 seats (including the driver) and commercial vehicles up to 3.5 tonne (LWB) may be taken outside the UK to the following countries only: Andorra, Austria, Belgium, Bulgaria, Channel Islands, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Hungary, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, San Marino, Slovakia, Slovenia, Spain (excluding Ceuta and Melilla), Sweden and Switzerland.

• An overseas surcharge will be applied when taking vehicles outside of the UK which includes provision of vehicle documentation legally required (form VE103, which indicates approved drivers and limit of countries to be visited) and European breakdown cover (full policy will be given at commencement of hire - certain exclusions apply)

• Belfast only: the cross border fee to the Republic of ireland is GBP 20 (including VAT) when renting from Belfast.

• There is a mileage limit on rentals during which the vehicle is driven overseas as follows:

1 - 6 days 200 miles per day

7 days + 700 miles per week + 100 miles per additional day

Any miles driven in excess of these limits will be charged at 15 pence per mile (including VAT) at the end of the rental

• Excess waiver products are not available on rentals during which the vehicle is driven overseas

Cancellation and no-show policy

What is your cancellation policy for fully prepaid or part-paid bookings?

1 - If you cancel 24 hours prior to your pick-up, you will be refunded in full.

2 - If you cancel less than 24 hours in advance of pick-up, you will receive a refund minus GBP43. If your online payment is less than GBP43, no refund will be made for your car hire booking.

3 - If your booking is made less than 24 hours before pick up, the cancellation policy will automatically apply to your booking.

4 - All cancellations should be made on our online portal and not with the car hire agent. Should you agree to cancel directly with the car hire agent on arrival, you must also inform us of this change to your booking.

5 - Amending your booking or cancelling optional extras may not be possible less than 24 hours before pick up.

If you purchased our Damage Refund Insurance product and have since decided to cancel your car rental booking, the Damage Refund Insurance will be cancelled automatically.

If you wish to amend or rearrange your booking, the Damage Refund Insurance will initially be cancelled. We will, however, automatically create a new policy for your new booking.

In both cases you will receive an email to confirm the cancellation at the email address you have provided during the online booking process.

Please be aware that if you cancel your insurance policy less than 24 hours before the start of your car hire agreement, no refund for insurance will be granted.

What is a no-show?

A 'no-show' occurs for the following reasons:

1 - You didn't inform us about your cancellation prior to your pick-up time.

2 - You failed to pick up the car at the arranged time and date.

3 - You failed to provide the documentation that's required to pick up the car.

4 - You failed to provide a credit card in the main driver's name with enough available funds on it.

In the event of any of the above, no refunds will be made to you.

The car hire company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit. In such a case, unless the car hire has been cancelled at least 24 hours in advance, you will not be entitled to a refund.