Useful Information

Driver's age

25 to 99 years.

Customers who fall outside the age limitations will not be able to hire a car unless there is a young or senior driver fee specified in this section. Please note that if applicable, this fee will be included in the rental price and will be payable on arrival at the rental desk in the local currency.

Travel Restrictions

Cross Border:

You may take your rental vehicle into Western Europe at no additional charge.

"You are only allowed to use the vehicle in the following countries: Austria (AT), Andorra (AND), Belgium (B), Switzerland (CH), Germany (D), Denmark (DK), Spain (E), France (F), Finland (FIN), Liechtenstein (FL), Great Britain (GB), Italy (I), Ireland (IRL), Luxemburg (L), Monaco (MC), Norway (N), Netherlands (NL), Portugal (P), San Marino (RSM), Sweden (S),

You are not allowed to use the vehicle in Albania (AL), Armenia (AM), Azerbaijan (AZ), Bulgaria (BG), Bosnia and Herzegovina (BIH), Belarus (BY), Cyprus (CY), Estonia (EST), Georgia (GE), Greece (GR), Iceland (IS), Kazakhstan (KZ), Kosovo (RKS), Latvia (LV), Lithuania (LT), Malta (M), Macedonia (MK), Moldavia (MD), Montenegro (MNE), Romania (RO), Russia (RUS), Serbia (SRB), Turkey (TR), Ukraine (UA) and any country outside continental Europe.

Also not allowed : Balearic Islands, Canaries, Corsica, Crete, Sardinia"

Travel East: If you wish to take the rental vehicle into Croatia, Czech Republic, Hungary, Poland, Slovakia or Slovenia a charge will apply. You can expect to pay between € 5,00 and € 6,00 a day. If you rent the vehicle for more than 7 days, you’ll only be charged for a maximum of 7 days and get cover for the duration of your rental, up to 28 days.

Travel East is only available at selected rental lcoations and on selected vehicles. To find out where you can buy it, learn about any restrictions that apply to get a quote, please call local desk.

Travel East Cover allows also entry to Croatia (HR), Czech Republic (CZ), Hungary (H), Poland (PL), Slovak Republic (SK) and Slovenia (SLO) but restricted. If you buy Travel East, you must only park the vehicle in supervised car parks or supervised parking areas and you must not provide the keys to any third parties under any circumstances (for example to use their valet parking service).

Transported by water:

"Great Britain and Ireland are alowed. Prohibited are Balearic Islands, Canaries, Corsica, Crete, Cyprus, Malta, Sardinia"

Cancellation and no-show policy

What is your cancellation policy for fully prepaid or part-paid bookings?

1 - If you cancel 24 hours prior to your pick-up, you will be refunded in full.

2 - If you cancel less than 24 hours in advance of pick-up, you will receive a refund minus GBP44. If your online payment is less than GBP44, no refund will be made for your car hire booking.

3 - If your booking is made less than 24 hours before pick up, the cancellation policy will automatically apply to your booking.

4 - All cancellations should be made on our online portal and not with the car hire agent. Should you agree to cancel directly with the car hire agent on arrival, you must also inform us of this change to your booking.

5 - Amending your booking or cancelling optional extras may not be possible less than 24 hours before pick up.

If you purchased our Damage Refund Insurance product and have since decided to cancel your car rental booking, the Damage Refund Insurance will be cancelled automatically.

If you wish to amend or rearrange your booking, the Damage Refund Insurance will initially be cancelled. We will, however, automatically create a new policy for your new booking.

In both cases you will receive an email to confirm the cancellation at the email address you have provided during the online booking process.

Please be aware that if you cancel your insurance policy less than 24 hours before the start of your car hire agreement, no refund for insurance will be granted.

What is a no-show?

A 'no-show' occurs for the following reasons:

1 - You didn't inform us about your cancellation prior to your pick-up time.

2 - You failed to pick up the car at the arranged time and date.

3 - You failed to provide the documentation that's required to pick up the car.

4 - You failed to provide a credit card in the main driver's name with enough available funds on it.

In the event of any of the above, no refunds will be made to you.

The car hire company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit. In such a case, unless the car hire has been cancelled at least 24 hours in advance, you will not be entitled to a refund.