Useful Information

Drivers Age

18 to 99 Years

Customers who fall outside the age limitations will not be able to rent a car unless there is a young or senior driver fee specified in this section. Please note that, if applicable, this fee will be included in the rental price and will be payable on arrival at the rental desk in the local currency.

Travel Restrictions

TOLL ADMIN FEE:

A toll admin fee will apply to all rentals that have used a toll road within New Zealand but have not opted for the ACE TOLL PACKAGE.

The toll admin fee is $23.00NZD per rental.

ACE TOLL PACKAGE. can be purchased at the rental desk for $6.00NZD (per rental, per 30-day single rental period)

Inter-Island Rentals:

Vehicles are not allowed to cross the Cook Strait.

Picton to Wellington:

The customer will be required to drop off the Ace vehicle at our Picton branch or at Bluebridge and hand the keys to the Bluebridge staff and then proceed to the Interisland/Bluebridge ferry.

Once the customer arrives in Wellington, they will be able to collect a new vehicle from our Wellington City branch.

Wellington to Picton:

The customer will be required to drop off the Ace vehicle at our Wellington City branch and Ace will transfer the customer to the Interislander/Bluebridge ferry terminal to board the ferry. Once the customer arrives in Picton the customer will be able to collect a new vehicle from our Picton branch at the Interislander ferry terminal.

More information about Inter-Island Rentals can be found on Ace Rental cars website: https://www.acerentalcars.co.nz

Cancellation and no-show policy

What is your cancellation policy for fully prepaid or part-paid bookings?

1 - If you cancel 24 hours prior to your pick-up, you will be refunded in full.

2 - If you cancel less than 24 hours in advance of pick-up, you'll receive a refund minus NZD84. If your online payment is less than NZD84, no refund will be made for your car rental booking.

3 - If your booking is made less than 24 hours before pick-up, the cancellation policy will automatically apply to your booking.

4 - All cancellations should be made on our online portal and not with the car rental agent. Should you agree to cancel directly with the car rental agent on arrival, you must also inform us of this change to your booking.

5 - Amending your booking or cancelling optional extras may not be possible less than 24 hours before pick-up.

If you purchased our Damage Refund Insurance product and have since decided to cancel your car rental booking, the Damage Refund Insurance will be cancelled automatically.

If you wish to amend or rearrange your booking, the Damage Refund Insurance will initially be cancelled. We will, however, automatically create a new policy for your new booking.

In both cases you will receive an email to confirm the cancellation at the email address you have provided during the online booking process.

Please be aware that if you cancel your insurance policy less than 24 hours before the start of your car rental agreement, no refund for insurance will be granted.

What is a no-show?

A 'no-show' occurs for the following reasons:

1 - You didn't inform us about your cancellation prior to your pick-up time.

2 - You failed to pick up the car at the arranged time and date.

3 - You failed to provide the documentation that's required to pick up the car.

4 - You failed to provide a credit card in the main driver's name with enough available funds on it.

In the event of any of the above, no refunds will be made to you.

The car rental company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit. In such a case, unless the car hire has been cancelled at least 24 hours in advance, you will not be entitled to a refund.