Useful Information

Driver's age

25 to 99 years.

Customers who fall outside the age limitations will not be able to hire a car unless there is a young or senior driver fee specified in this section. Please note that if applicable, this fee will be included in the rental price and will be payable on arrival at the rental desk in the local currency.

Travel Restrictions

Please note that authorization must be obtained from the rental agent before cross state travel. If not obtained fines and penalities are applicable. Please contact the rental agent in advance in order to receive permission.

The rental vehicle may only be used in the state of pick-up and the surrounding geographical area (Region) as specified below:

•Vehicles rented in Arizona can be driven to Colorado, California, Nevada, New Mexico, Oregon, Texas, Utah, Washington, British Columbia (CA)

•Vehicles rented in Colorado can be driven to Arizona, California, Illinois, Iowa, Kansas, Minnesota, Missouri, Nebraska, Nevada, New Mexico, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington, Wyoming, British Columbia (CA).

•Vehicles rented in California can be driven to Arizona, Colorado, Nevada, New Mexico, Oregon, Texas, Utah, Washington, British Columbia (CA)

•Vehicles rented in Connecticut can be driven to Maine, Massachusetts, New Hampshire, New Jersey, New York, Rhode Island, Vermont.

•Vehicles rented in Florida can be driven to Alabama, Connecticut, Delaware, Georgia, Illinois, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington D.C., West Virginia.

•Vehicles rented in Georgia can be driven to Alabama, Connecticut, Delaware, Florida, Illinois, Kentucky, Louisiana, Main, Massachusetts, Maryland, Mississippi, Minnesota, New Hamshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington D.C., West Virginia.

•Vehicles rented in Hawaii cannot be rented for one-way rentals or and travel outside Hawaii are not permitted.

•Vehicles rented in Illinois can be driven to Colorado, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, Ohio, Tennessee, Wisconsin.

•Vehicles rented in Indiana can be driven to Illinois, Kentucky, Michigan, Ohio.

•Vehicles rented in Massachusetts (except for Springfield branch) can be driven to Connecticut, Delaware, Florida, Georgia, Maine, Maryland, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C., West Virginia, Quebec (CA), Ontario (CA), New Brunswick

•Vehicles rented in Minnesota can be driven to Colorado, Florida, Georgia, Indiana, Illinois, Iowa, Kansas, Kentucky, Michigan, Missouri, Nebraska, North Dakota, South Dakota, Tennessee, Wisconsin, Wyoming, Ontario (CA).

•Vehicles rented in Nevada can be driven to Arizona, California, Colorado, Idaho, New Mexico, Oregon, Texas, Utah, Washington, Wyoming, British Columbia (CA)

•Vehicles rented in New York and New Jersey can be driven to Connecticut, Delaware, Florida, Georgia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, North Carolina, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C., West Virginia, Quebec (CA), Ontario (CA), New Brunswick (CA).

•Vehicles rented in Pennsylvania can be driven to Connecticut, Delaware, Florida, Georgia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C., West Virginia, Quebec (CA), Ontario (CA), New Brunswick (CA).

•Vehicles rented in Texas can be driven to Alabama, Arizona, Arkansas, California, Colorado, Florida, Georgia, Louisiana, Mississippi, Nevada, New Mexico, Oklahoma, Oregon, Washington, Utah, Wyoming.

•Vehicles rented in Virginia Region can be driven to Connecticut, Delaware, Florida, Georgia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Vermont, Washington D.C., West Virginia, Quebec (CA), Ontario (CA), New Brunswick (CA).

•Vehicles rented in Washington can be driven to Arizona, California, Colorado, Idaho, Montana, Nevada, New Mexico, Oregon, Texas, Utah, Wyoming, British Columbia (CA).

Renters using the rental vehicle in violation of the applicable territorial restrictions will be charged a fee of USD 0.50 for each mile the vehicle has been driven during the rental.

If you have a reservation for a one-way rental to return the vehicle in a state other than the state of pick-up, the territorial restrictions described above do not apply. However, the Vehicle may only be used in the continental United States.

Cancellation and no-show policy

What is your cancellation policy for fully prepaid or part-paid bookings?

1 - If you cancel 48 hours prior to your pick-up, you will be refunded in full.

2 - If you cancel less than 48 hours in advance of pick-up, you will receive a refund minus EUR50. If your online payment is less than EUR50, no refund will be made for your car hire booking.

3 - If your booking is made less than 48 hours before pick up, the cancellation policy will automatically apply to your booking.

4 - All cancellations should be made on our online portal and not with the car hire agent. Should you agree to cancel directly with the car hire agent on arrival, you must also inform us of this change to your booking.

5 - Amending your booking or cancelling optional extras may not be possible less than 48 hours before pick up.

If you purchased our Damage Refund Insurance product and have since decided to cancel your car rental booking, the Damage Refund Insurance will be cancelled automatically.

If you wish to amend or rearrange your booking, the Damage Refund Insurance will initially be cancelled. We will, however, automatically create a new policy for your new booking.

In both cases you will receive an email to confirm the cancellation at the email address you have provided during the online booking process.

Please be aware that if you cancel your insurance policy less than 24 hours before the start of your car hire agreement, no refund for insurance will be granted.

What is a no-show?

A 'no-show' occurs for the following reasons:

1 - You didn't inform us about your cancellation prior to your pick-up time.

2 - You failed to pick up the car at the arranged time and date.

3 - You failed to provide the documentation that's required to pick up the car.

4 - You failed to provide a credit card in the main driver's name with enough available funds on it.

In the event of any of the above, no refunds will be made to you.

The car hire company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit. In such a case, unless the car hire has been cancelled at least 48 hours in advance, you will not be entitled to a refund.