Masterkings
Lisbon - Airport, Portugal
Pick-up type:
Meet and greet
Directions to desk
You will be met in the airport terminal by a representative at the meeting point and will then be taken to collect the vehicle from the airport car park. The meeting point is in front of Starbucks Coffee in Arrivals. The service at Lisbon Airport operates Monday to Sunday from 08:00 HRS to 19:59 HRS. Collections and returns between 20:00 HRS and 21:59 HRS and between 07:00 HRS and 07:59 HRS are available, on request, for an additional charge of 30 EUR, payable locally. Collections and returns between 22:00 HRS and 06:59HRS are available, on request, for an additional charge of 40 EUR, payable locally. A mandatory Airport Surcharge of 20 EUR will be charged upon collection of the vehicle. This is a charge enforced directly by the Airport Authority (ANA).On arrival you can all us on below contact numbers and we will be happy to help: +351 966342504 +351 913339301 +351 913339352
Supplier details
Address
Rua da Guiné, 33 A, 2685-337, , Prior velho, Lisbon
Opening Hours
| Sun | 08:00 - 20:00 |
| Mon | 08:00 - 20:00 |
| Tue | 08:00 - 20:00 |
| Wed | 08:00 - 20:00 |
| Thu | 08:00 - 20:00 |
| Fri | 08:00 - 20:00 |
| Sat | 08:00 - 20:00 |
Useful Information
Drivers Age
24 to 85 Years
Young Drivers Age: 21 to 23 Years Charge 5 EUR per Day Includes 23% Tax
Customers who fall outside the age limitations will not be able to rent a car unless there is a young or senior driver fee specified in this section. Please note that, if applicable, this fee will be included in the rental price and will be payable on arrival at the rental desk in the local currency.
Travel Restrictions
Cross Border allowed/ not allowed/ exceptions: Cross border is allowed to Spain. Please request from +351289819960.
Travel restriction: None.
Mileage Restriction: None.
Additional charge: 30 euros (VAT included) per rental. Customer must subscribe service at counter when picking up the car.
Additional insurance cover charge: None.
Any other relevant information: Non authorised cross border is subject to a fee of 500 EUROS.
Ferry restrictions: Not Applicable.
Special requirements needed e.g. Toll pass: Valid driving license.
Cancellation and no-show policy
What is your cancellation policy for fully prepaid or part-paid bookings?
1 - If you cancel 24 hours prior to your pick-up, you will be refunded in full.
2 - If you cancel less than 24 hours in advance of pick-up, you'll receive a refund minus USD54. If your online payment is less than USD54, no refund will be made for your car rental booking.
3 - If your booking is made less than 24 hours before pick-up, the cancellation policy will automatically apply to your booking.
4 - All cancellations should be made on our online portal and not with the car rental agent. Should you agree to cancel directly with the car rental agent on arrival, you must also inform us of this change to your booking.
5 - Amending your booking or cancelling optional extras may not be possible less than 24 hours before pick-up.
If you purchased our Damage Refund Insurance product and have since decided to cancel your car rental booking, the Damage Refund Insurance will be cancelled automatically.
If you wish to amend or rearrange your booking, the Damage Refund Insurance will initially be cancelled. We will, however, automatically create a new policy for your new booking.
In both cases you will receive an email to confirm the cancellation at the email address you have provided during the online booking process.
Please be aware that if you cancel your insurance policy less than 24 hours before the start of your car rental agreement, no refund for insurance will be granted.
What is a no-show?
A 'no-show' occurs for the following reasons:
1 - You didn't inform us about your cancellation prior to your pick-up time.
2 - You failed to pick up the car at the arranged time and date.
3 - You failed to provide the documentation that's required to pick up the car.
4 - You failed to provide a credit card in the main driver's name with enough available funds on it.
In the event of any of the above, no refunds will be made to you.
The car rental company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit. In such a case, unless the car hire has been cancelled at least 24 hours in advance, you will not be entitled to a refund.
