Useful Information

Drivers Age

26 to 99 Years

Customers who fall outside the age limitations will not be able to rent a car unless there is a young or senior driver fee specified in this section. Please note that, if applicable, this fee will be included in the rental price and will be payable on arrival at the rental desk in the local currency.

Travel Restrictions

Parts of New Zealand are not suitable for access by rental vehicles. To prevent Damage to the Vehicle and for Your own personal safety Europcar strictly enforce conditions that restrict Your use of the Vehicle and unless they have given their prior written consent, You must never take the Vehicle: (a) on any Unsealed Road unless Unsealed Road Cover has been purchased; (b) within a Snow Area unless Snow Cover has been purchased; (c) Off Road; (d) between the North and South Islands in either direction or onto any island that is off mainland New Zealand; (e) through any river, stream, creek or tidal crossing; (f) through flood waters or on flood prone roads or on any road where the state or condition of the road make the use of the Vehicle unsafe; (g) on any road where the police or any government or statutory authority has issued a warning, caution or which has been closed; (h) onto any road where We have notified You that the use of the Vehicle is prohibited; (i) on the following roads: (i) Ball Hutt (Mt Cook); (ii) Skippers (Queenstown); or (iii) 90 Mile Beach (Northland); (j) on all roads north of Colville on the Coromandel Peninsula, the Tapu to Coroglen road (all parts east of Rapaura Gardens), the 309 road from Coromandel to Kairnarama and the Blackjack Road from Kuatuna and Opito; or (k) on the following highways on the South Island between the hours of 2200 and 0600 (local time) from 1 April until 31 October: (i) State Highways 6 and 8 between Twizel and Queenstown; (ii) the Milford Road between Te Anau and Milford Sound; (iii) State Highway 6 between Franz Joseph and Wanaka; or (iv) Arthur’s Pass. Inter-Island policy: An Inter-Island rental is limited to the following scenarios: · Driver leaves the existing vehicle at a Europcar station at one island; · Driver travels across by ferry onto the next island without any vehicle; and · Driver picks up new vehicle at a Europcar station upon arrival to the second island. · Inter-island travel occurs in the same day · Locations are limited to either the Picton Ferry or Wellington Ferry · No Europcar vehicles are permitted to be taken onto the ferry at any time within New Zealand. · A maximum of one ferry crossing is permitted per reservation.

Cancellation and no-show policy

What is your cancellation policy for fully prepaid or part-paid bookings?

1 - If you cancel 48 hours prior to your pick-up, you will be refunded in full.

2 - If you cancel less than 48 hours in advance of pick-up, you'll receive a refund minus NZD105. If your online payment is less than NZD105, no refund will be made for your car rental booking.

3 - If your booking is made less than 48 hours before pick-up, the cancellation policy will automatically apply to your booking.

4 - All cancellations should be made on our online portal and not with the car rental agent. Should you agree to cancel directly with the car rental agent on arrival, you must also inform us of this change to your booking.

5 - Amending your booking or cancelling optional extras may not be possible less than 48 hours before pick-up.

If you purchased our Damage Refund Insurance product and have since decided to cancel your car rental booking, the Damage Refund Insurance will be cancelled automatically.

If you wish to amend or rearrange your booking, the Damage Refund Insurance will initially be cancelled. We will, however, automatically create a new policy for your new booking.

In both cases you will receive an email to confirm the cancellation at the email address you have provided during the online booking process.

Please be aware that if you cancel your insurance policy less than 24 hours before the start of your car rental agreement, no refund for insurance will be granted.

What is a no-show?

A 'no-show' occurs for the following reasons:

1 - You didn't inform us about your cancellation prior to your pick-up time.

2 - You failed to pick up the car at the arranged time and date.

3 - You failed to provide the documentation that's required to pick up the car.

4 - You failed to provide a credit card in the main driver's name with enough available funds on it.

In the event of any of the above, no refunds will be made to you.

The car rental company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit. In such a case, unless the car hire has been cancelled at least 48 hours in advance, you will not be entitled to a refund.