Useful Information

Driver's age

25 to 79 years.

Customers who fall outside the age limitations will not be able to hire a car unless there is a young or senior driver fee specified in this section. Please note that if applicable, this fee will be included in the rental price and will be payable on arrival at the rental desk in the local currency.

Travel Restrictions

Vehicles may only be taken into the following countries: Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Portugal*, San Marino, Sweden, Switzerland .

*When driving into Portugal please purchase a temporary electronic toll tag at the border in order to drive on Portuguese toll roads.

Groups G5, N1, P1, R5, S5, U5, Y or Mercedes, Porsche, BMW, convertibles, cargo vans and any vehicle from the Dream and Prestige Collection must not be taken into Italy.

Vehicles cannot be taken from the Mainland to the Islands, out of the islands, from one Island to another one, from the islands to the Mainland or into the Ceuta and Melilla Spanish enclaves.

You are not allowed to take the vehicle on any ferries. Should you use a ferry and be in any kind of accident, you will be held responsible for all costs including repairs and repatriation of the vehicle. If you have purchased CDW/TP/Super Cover, all coverage will be null and void if you choose to travel on a ferry.

Should you bring the vehicle outside Spain, a Cross Border fee of € 16.00 (including tax) will apply except for customers on business contract rates (CR).

Please note a penalty charge of € 600.00 may apply, should you omit to declare you will be driving the vehicle out of Spain.

Should these restrictions be ignored all insurance (Third Party Liability, CDW, TP, PAI, Super Cover), if accepted, shall be deemed, null and void. The driver will be held fully responsible in case of accidents and will bear all consequences, including the cost of repatriation of the damaged vehicle.

From 1 January 2021, Customers renting a vehicle in the United Kingdom will not be allowed to drive into any other European country and vice versa so it won’t be allowed to rent a vehicle in Spain to drive it or leave in the United Kingdom.

You cannot drive, park or deliver a vehicle hired in Spain in the UK. If we have reason to believe that you have brought our vehicle into the UK without being entitled to do so, this will be a breach of our Rental Terms and Conditions and all insurances (Third Party, CDW, TP, Super Cover, PI), if taken out, will be invalidated. The driver would be fully responsible for any damage to or loss of the vehicle and would have to pay all consequences themselves, including the cost of repatriating the damaged vehicle. You will be charged £1,980/€2,317 as liquidated damages to cover the costs incurred in repatriating the vehicle. With respect to the above liquidated damages amount, you are at liberty to prove that no damage has been incurred or that the damage is substantially less than the liquidated damages amount.

Cancellation and no-show policy

What is your cancellation policy for fully prepaid or part-paid bookings?

1 - If you cancel 48 hours prior to your pick-up, you will be refunded in full.

2 - If you cancel less than 48 hours in advance of pick-up, you will receive a refund minus GBP82. If your online payment is less than GBP82, no refund will be made for your car hire booking.

3 - If your booking is made less than 48 hours before pick up, the cancellation policy will automatically apply to your booking.

4 - All cancellations should be made online via the Manage Booking page prior to the scheduled pick-up time and not with the car rental provider.

5 - You can make any changes to your booking up to 48 hours before pick-up, with no additional charge, however, live pricing will apply. If you amend your booking less than 48 hours in advance of pick-up, the amount you currently paid will be carried over to your new booking minus a late amendment fee of GBP43.00. If you have paid less than GBP43.00, no amount will be carried over to your new booking.

6 - If you cancel your booking less than 48 hours before pick-up you will be charged a cancellation fee of GBP82. If you have paid less than GBP82, you will not be charged more than you currently paid.

If you purchased our Damage Refund Insurance product and have since decided to cancel your car rental booking, the Damage Refund Insurance will be cancelled automatically.

If you wish to amend or rearrange your booking, the Damage Refund Insurance will initially be cancelled. We will, however, automatically create a new policy for your new booking.

In both cases you will receive an email to confirm the cancellation at the email address you have provided during the online booking process.

What is a no-show?

A ''no-show'' occurs for the following reasons:

1 - You didn''t inform us about your cancellation prior to your pick-up time.

2 - You failed to pick up the car at the agreed time and date selected without notifying our customer service team of any delay before the pick-up time.

3 - Your flight is delayed which results in a late arrival at the rental desk and your flight number was not provided.

4 - You failed to provide the documentation that's required to pick up the car.

5 - you failed to provide a credit card in the main driver's name with enough available funds on it.

In the event of any of the above, no refunds will be made to you.

The car hire company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit. In the event of late arrival to the rental desk, and you failed to make contact with our customer service team before the pick-up time or your incoming flight details were not added to your booking, we cannot guarantee that the car will be available. In such a case, unless the car hire has been cancelled at least 48 in advance, you will not be entitled to a refund.