Useful Information

Drivers Age

27 to 99 Years

Customers who fall outside the age limitations will not be able to rent a car unless there is a young or senior driver fee specified in this section. Please note that, if applicable, this fee will be included in the rental price and will be payable on arrival at the rental desk in the local currency.

Travel Restrictions

Cross border travel is allowed - restrictions may apply. There is a fee of 15 Euro (plus tax) applicable per country travelled too. Please check and inform Europcar prior to any cross border travel as any cross border travel is on request and is subject to the authorisation of the car hire supplier Europcar directly. Restrictions, Fees and Terms and Conditions apply.

Cross border travel is not permitted to the following countries: Albania, Armenia, Azerbaijan, the Balearic Islands, Belarus, Baltic states, Bosnia and Herzegovina, Bulgaria,Cyprus, Estonia, Georgia, Greece, Iceland, Ireland, Canaries, Kazakhstan, Kosovo, Kirgistan, Corsica, Ireland, Croatia, Latvia, Lithuania, Malta, Moldova, Montenegro, Macedonia, Rumania, Russia, Sardinia, Sicily, Serbia. Tadshikistan, Turkmeni, UK, Ukraine.

Additional restrictions apply to premium, luxury, people carriers and fullsize vehicles - please check with the car rental agent for further information.

Prohibited countries for the vehicle category Selection, as well as for vehicle categories Full Size (except minibus of this category) and higher: Italy, Croatia, Poland, Slovakia, Slovenia, Czech Republic and Hungary.

You are responsible for checking, with an approved agent of Europcar, whether the country or countries that it intends to travel across when using the rented vehicle is/are not subject to a traffic restriction. The same checks are required on your part with regard to traffic authorisations in certain countries in driving vehicles of certain categories.

Please be aware that You must comply with traffic road regulations in the country where You drive the Vehicle.

Cancellation and no-show policy

What is your cancellation policy for fully prepaid or part-paid bookings?

1 - If you cancel 48 hours prior to your pick-up, you will be refunded in full.

2 - If you cancel less than 48 hours in advance of pick-up, you'll receive a refund minus USD70. If your online payment is less than USD70, no refund will be made for your car rental booking.

3 - If your booking is made less than 48 hours before pick-up, the cancellation policy will automatically apply to your booking.

4 - All cancellations should be made on our online portal and not with the car rental agent. Should you agree to cancel directly with the car rental agent on arrival, you must also inform us of this change to your booking.

5 - Amending your booking or cancelling optional extras may not be possible less than 48 hours before pick-up.

If you purchased our Damage Refund Insurance product and have since decided to cancel your car rental booking, the Damage Refund Insurance will be cancelled automatically.

If you wish to amend or rearrange your booking, the Damage Refund Insurance will initially be cancelled. We will, however, automatically create a new policy for your new booking.

In both cases you will receive an email to confirm the cancellation at the email address you have provided during the online booking process.

Please be aware that if you cancel your insurance policy less than 24 hours before the start of your car rental agreement, no refund for insurance will be granted.

What is a no-show?

A 'no-show' occurs for the following reasons:

1 - You didn't inform us about your cancellation prior to your pick-up time.

2 - You failed to pick up the car at the arranged time and date.

3 - You failed to provide the documentation that's required to pick up the car.

4 - You failed to provide a credit card in the main driver's name with enough available funds on it.

In the event of any of the above, no refunds will be made to you.

The car rental company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit. In such a case, unless the car hire has been cancelled at least 48 hours in advance, you will not be entitled to a refund.