Useful Information

Included in the Price

• CDW (Collision Damage Waiver) and Vehicle Theft coverage with Excess.

(Not covered under the included cover: Tyres, Wheels, Rear view and side mirrors, Windows, Undercarriage. Please see more in the Excess and Liability section.)

• Third Party Cover

• Airport Service Fee

• One-way fee is included in the price quoted online and payable at the counter, only applicable for One Way Rentals.

• Breakdown assistance is included for mechanical failure.

• Unlimited mileage (except for Toyota Commuter)

Mandatory Documents and Important Information

The following documents are required to collect the vehicle:

• A printed version of your Rental Voucher

• Passport or Identification card

• A valid credit card in the name of the main driver

• A valid driving licence. International driving licence is required for customers whose licence is not written in Roman alphabet.

Non-EU customers: please note that your country might have driving license restrictions and you might need an international driving license. Please check with the official authorities of your country.

Age Restriction and Driving Licence: Drivers must be between 26 – 80 years and have held a valid driving licence for a minimum of 12 months. Car rental provider does not offer car rental to drivers with learners permit (L Plate).

Young Driver Fees: Young drivers surcharge is not included in the rental price. It is paid in the local currency at the rental desk. If you are aged between 21 and 25 years old you must pay a young driver surcharge of 9.90 AUD per day.

Voucher: A printed version of your rental voucher must be produced upon arrival at the rental desk. Failure to present the voucher means the car rental agent may charge you at the local rates. Please note: We are not responsible for overcharges on rentals where the voucher was not presented to the local agent on collection of the vehicle. If you do not present the required documents, the documentation is not valid or you do not have enough funds on your credit card, the car rental agent may refuse to release the vehicle and no funds will be reimbursed.

Please note the price of optional extras (including equipment and insurance) is subject to change without notice. The optional extras (equipment) are subject to availability.

Excess and Liability

There is a standard Collision Damage Waiver excess of AUD 4400 for all Car groups (Multi Vehicle Accidents only) except 12 seater minibus (XVAR): 5500 AUD . The car rental provider will pre-authorise the excess amount on your credit card when you collect your vehicle. This will be automatically released if there is no theft or damage during the rental period. If there is damage to the rental vehicle, you will be liable for up to the excess amount and the standard vehicle insurance policy will cover the rest.

If you have purchased a third party insurance an excess will still be required by the car rental provider.

In the event of a Single Vehicle Accident the amount of AUD 2200.00 including tax applies in addition to the standard excess.

Optional insurances (purchased locally):

Premium Protection Package protects you against damage caused as a result of Multi Vehicle Accidents plus Single Vehicle Accidents, Hail and Storm Damage, Animal Damage, Windscreens, Tyres and Headlight damage. The prices of the PRW Cover will vary depending on the car group, age and rental duration:

Compact, Economy, Metro, Intermediate, Standard

Price is between 16.50 AUD and 24.20 AUD per day and the excess will be reduced to 385 AUD.

SUV and 8 seater minivan:

Price is between 20.90 AUD and 29.70 AUD per day and the excess will be reduced to 500 AUD.

12 Seater Minibus:

Price is between 20.90 AUD and 29.70 AUD per day and the excess will be reduced to 1000 AUD.