Useful Information

Drivers Age

25 to 99 Years

Young Drivers Age: 19 to 24 Years Charge 19 CHF per Day Maximum 190 CHF Includes 7.7% Tax

Customers who fall outside the age limitations will not be able to rent a car unless there is a young or senior driver fee specified in this section. Please note that, if applicable, this fee will be included in the rental price and will be payable on arrival at the rental desk in the local currency.

Travel Restrictions

Dollar vehicles cannot be driven into any Middle-East country, nor in Albania, Algeria, Armenia, Azerbaijan, Belarus, Bosnia-Herzegovina, Bulgaria, Cyprus, Egypt, Estonia, Georgia, Greece, Iceland, Israel, Kazakhstan, Kyrgyzstan, Latvia, Lithuania, Macedonia, Moldova, Montenegro, Morocco, Romania, Russia, Serbia, Tajikistan, Tunisia, Turkey, Turkmenistan, Ukraine, Uzbekistan.

The following vehicle groups cannot be driven into Croatia, Czech Republic, Hungary, Italy, Poland, Slovakia and Slovenia: H, I, N, S.

Dollar vehicles cannot be dropped off outside of Switzerland (a penalty charge of CHF 200 will apply on top of the standard international drop fee).

All Dollar vehicles registered in Switzerland display the “Highway Sticker” (vignette) as required by Swiss law to travel on Swiss motorways. The drivers of foreign vehicles entering Switzerland can buy the highway stickers at the customs, Swiss post offices and some gas stations.

Should these restrictions be ignored the driver will be fully liable for the vehicle - all insurance cover will be invalid.

Assistance Abroad:

Assistance abroad is an optional service covering breakdown assistance outside of Switzerland for Dollar & Thrifty clients. The cost will be CHF 35.00 per rental. If this option is declined and assistance is required outside of Switzerland a breakdown charge of CHF 500.00 will apply.

Geneva Airport:

The rental car pick up and return must be within Switzerland. If you should return your rental car at the French part of the airport, a fee of CHF 230.- applies.

Cancellation and no-show policy

What is your cancellation policy for fully prepaid or part-paid bookings?

1 - If you cancel 24 hours prior to your pick-up, you will be refunded in full.

2 - If you cancel less than 24 hours in advance of pick-up, you'll receive a refund minus GBP44. If your online payment is less than GBP44, no refund will be made for your car rental booking.

3 - If your booking is made less than 24 hours before pick-up, the cancellation policy will automatically apply to your booking.

4 - All cancellations should be made on our online portal and not with the car rental agent. Should you agree to cancel directly with the car rental agent on arrival, you must also inform us of this change to your booking.

5 - Amending your booking or cancelling optional extras may not be possible less than 24 hours before pick-up.

If you purchased our Damage Refund Insurance product and have since decided to cancel your car rental booking, the Damage Refund Insurance will be cancelled automatically.

If you wish to amend or rearrange your booking, the Damage Refund Insurance will initially be cancelled. We will, however, automatically create a new policy for your new booking.

In both cases you will receive an email to confirm the cancellation at the email address you have provided during the online booking process.

Please be aware that if you cancel your insurance policy less than 24 hours before the start of your car rental agreement, no refund for insurance will be granted.

What is a no-show?

A 'no-show' occurs for the following reasons:

1 - You didn't inform us about your cancellation prior to your pick-up time.

2 - You failed to pick up the car at the arranged time and date.

3 - You failed to provide the documentation that's required to pick up the car.

4 - You failed to provide a credit card in the main driver's name with enough available funds on it.

In the event of any of the above, no refunds will be made to you.

The car rental company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit. In such a case, unless the car hire has been cancelled at least 24 hours in advance, you will not be entitled to a refund.