I booked through your website, so they said i would have to email yous for the refund. my ref no is GR511507990
Support said:
Okay you need to go to this website: – viewmyreservation.com Log in and on the left hand side choose support/help. Then on the right hand side a popup support BOT will appear. There are you can request a refund
Client said:
I arrived we just had pictures of our drivers license and they needed them in person to scan them so we had to cancel the booking.
Support said:
Well you can save time requesting a refund because that would not qualify sorry. You're supposed to have the original drivers license and documentation. COPIES are not accepted by any rental car company.
Client said:
The man that worked on the sixt desk said it was no problem he will request it a refund and i also spoke to your self last month and you said i should get a refund minus 50 euro from the total ?
Support said:
That could be correct so go ahead and make the refund request you nothing to lose thank you
Client said:
Sorry to bother you again when i go on it says case closed and that i would get an resolution email but i havnt received any emails since the confirmation of the booking, do you know what i could do from here ?
Support said:
You filled in the necessary detail and made the choices?
Client said:
No it doesnt give me any options when i clicked customer support
Support said:
I do not know how long they take to respond but respond they will.
Client said:
thank you
Support said:
When you logged in to the customer portal I gave you the website did you create a trouble ticket?
Support said:
You need to complete the questions asked by the BOT .. on the right hand side
