Useful Information

Drivers Age

25 to 69 Years

Young Drivers Age: 21 to 24 Years Charge 6 EUR per Day Maximum 60 EUR Includes 19% Tax

Younger Drivers Age: 18 to 20 Years Charge 45 EUR per Day Includes 19% Tax

Senior Drivers Age: 70 to 99 Years Charge 6 EUR per Day Maximum 60 EUR Includes 19% Tax

Customers who fall outside the age limitations will not be able to rent a car unless there is a young or senior driver fee specified in this section. Please note that, if applicable, this fee will be included in the rental price and will be payable on arrival at the rental desk in the local currency.

Travel Restrictions

Premium category cars (group G), i.e 4x4 cars/SUV (groups K, O and P) and 8/9 minivans (group L) cannot be driven outside Romanian borders.

All other car groups may only travel in the following European countries: Austria, Belgium, Bulgaria, Croatia*, the Czech Republic, France*, Germany, Greece*, Hungary, Italy*, Luxemburg, the Netherlands, Poland, Slovakia, Slovenia. You need to notify the Avis Rental Office prior to your travel. Please refer to the contact details on your rental voucher. *Only the continental part of the country. It is forbidden to take the car to the islands.

The following surchage will apply:

50 EUR: Bulgaria & Hungary

100 EUR: Greece*, Austria, Slovakia, Slovenia, Croatia*, Czech Republic (Central Europe)

150 EUR: France*, Italy, Germany, Luxemburg, Belgium, Holland, Poland (Central & Western Europe).

Please note that cross border charges are subject to change without notice.

Outside the countries mentioned above, any personal insurance and any optional protection services which might have been included in the rental become void and you shall be held liable for any damage caused to the car, within the car market value, plus any expenses and costs incurred with car towing and transport. At the same time, the titleholder of the Agreement shall also pay for any damage caused to a third party.

Cancellation and no-show policy

What is your cancellation policy for fully prepaid or part-paid bookings?

1 - If you cancel 24 hours prior to your pick-up, you will be refunded in full.

2 - If you cancel less than 24 hours in advance of pick-up, you'll receive a refund minus EUR50. If your online payment is less than EUR50, no refund will be made for your car rental booking.

3 - If your booking is made less than 24 hours before pick-up, the cancellation policy will automatically apply to your booking.

4 - All cancellations should be made on our online portal and not with the car rental agent. Should you agree to cancel directly with the car rental agent on arrival, you must also inform us of this change to your booking.

5 - Amending your booking or cancelling optional extras may not be possible less than 24 hours before pick-up.

If you purchased our Damage Refund Insurance product and have since decided to cancel your car rental booking, the Damage Refund Insurance will be cancelled automatically.

If you wish to amend or rearrange your booking, the Damage Refund Insurance will initially be cancelled. We will, however, automatically create a new policy for your new booking.

In both cases you will receive an email to confirm the cancellation at the email address you have provided during the online booking process.

Please be aware that if you cancel your insurance policy less than 24 hours before the start of your car rental agreement, no refund for insurance will be granted.

What is a no-show?

A 'no-show' occurs for the following reasons:

1 - You didn't inform us about your cancellation prior to your pick-up time.

2 - You failed to pick up the car at the arranged time and date.

3 - You failed to provide the documentation that's required to pick up the car.

4 - You failed to provide a credit card in the main driver's name with enough available funds on it.

In the event of any of the above, no refunds will be made to you.

The car rental company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit. In such a case, unless the car hire has been cancelled at least 24 hours in advance, you will not be entitled to a refund.