Arnold Clark
London - Airport - Heathrow, United Kingdom
Pick-up type:
Shuttle Bus
Directions to desk
Picking up a vehicle After collecting your baggage, please phone 07721644925. The rental agent will ask for your name, confirm the terminal you have arrived at and give you instructions on where to meet the dedicated Arnold Clark shuttle bus. Our shuttle bus journey time from the terminals should take no longer than fifteen minutes. Below you can find more information on each dedicated pick up points for Terminals 2, 3, 4 and 5. Terminal 2 As you exit arrivals, head towards the exit located near Nero Express and M&S Simply Food. Walk straight across car park level 1 following signs to Hilton Garden Inn. Pick-up point is at Row G next to the entrance of the Hilton Garden Inn. Terminal 3 As you exit arrivals, follow signs to short stay car park 3, take the lift to level 3 and our pick-up point is on this level at the mini cab/private hire pick-up are Terminal 4 As you exit arrivals, head towards the exit doors next to Travelex Currency Exchange, walk across into the short stay car park on level 1 and follow signs to mini cab/private hire pick-up area. Terminal 5 As you exit arrivals, head towards the exit doors next to Caffé Nero, then use the lifts to arrive at the short stay car park level 2. The pick-up point is directly opposite the lifts at Row SDropping off a vehicleAll vehicles must be returned to our Heathrow Airport rental branch. After your vehicle has been checked in, you will be transferred to the departure terminal of your choice via our shuttle bus Please allow at least 20-30 minutes for your vehicle check-in and airport transfer. Under no circumstances should any vehicle be left in any of the car parks at Heathrow Airport. This will incur a £200 fine
Supplier details
Address
79 New Road, Harlington, Hayes
Opening Hours
| Sun | 08:00 - 17:00 |
| Mon | 08:00 - 17:00 |
| Tue | 08:00 - 17:00 |
| Wed | 08:00 - 17:00 |
| Thu | 08:00 - 17:00 |
| Fri | 08:00 - 17:00 |
| Sat | 08:00 - 17:00 |
Useful Information
Drivers Age
25 to 99 Years
Customers who fall outside the age limitations will not be able to rent a car unless there is a young or senior driver fee specified in this section. Please note that, if applicable, this fee will be included in the rental price and will be payable on arrival at the rental desk in the local currency.
Travel Restrictions
No Cars or Vans are not permitted to be taken off the UK mainland.
Cancellation and no-show policy
What is your cancellation policy for fully prepaid or part-paid bookings?
1 - If you cancel 48 hours prior to your pick-up, you will be refunded in full.
2 - If you cancel less than 48 hours in advance of pick-up, you will receive a refund minus AUD211. If your online payment is less than AUD211, no refund will be made for your car rental booking.
3 - If your booking is made less than 48 hours before pick up, the cancellation policy will automatically apply to your booking.
4 - All cancellations should be made online via the Manage Booking page prior to the scheduled pick-up time and not with the car rental provider.
5 - You can make any changes to your booking up to 48 hours before pick-up, with no additional charge, however, live pricing will apply. If you amend your booking less than 48 hours in advance of pick-up, the amount you currently paid will be carried over to your new booking minus a late amendment fee of AUD114.00. If you have paid less than AUD114.00, no amount will be carried over to your new booking.
6 - If you cancel your booking less than 48 hours before pick-up you will be charged a cancellation fee of AUD211. If you have paid less than AUD211, you will not be charged more than you currently paid.
If you purchased our Damage Refund Insurance product and have since decided to cancel your car rental booking, the Damage Refund Insurance will be cancelled automatically.
If you wish to amend or rearrange your booking, the Damage Refund Insurance will initially be cancelled. We will, however, automatically create a new policy for your new booking.
In both cases you will receive an email to confirm the cancellation at the email address you have provided during the online booking process.
Please be aware that if you cancel your insurance policy less than 24 hours before the start of your car rental agreement, no refund for insurance will be granted.
What is a no-show?
A ''no-show'' occurs for the following reasons:
1 - You didn't inform us about your cancellation prior to your pick-up time.
2 - You failed to pick up the car at the agreed time and date selected without notifying our customer service team of any delay before the pick-up time.
3 - Your flight is delayed which results in a late arrival at the rental desk and your flight number was not provided.
4 - You failed to provide the documentation that's required to pick up the car.
5 - You failed to provide a credit card in the main driver's name with enough available funds on it.
In the event of any of the above, no refunds will be made to you.
The car hire company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit. In the event of late arrival to the rental desk, and you failed to make contact with our customer service team before the pick-up time or your incoming flight details were not added to your booking, we cannot guarantee that the car will be available. In such a case, unless the car hire has been canceled at least 48 in advance, you will not be entitled to a refund.
