Useful Information

Policies

Albuquerque International Sunport uses Rental Center shuttles to transport customers to the airport rental car center. The shuttle runs 24 hours at 5 minute intervals.

Renters must be at least 21 years of age, have a valid driver's license, and a major credit card or debit card in their name. Customers using a debit card must have a roundtrip airline ticket.

An International Driver License is required if the driver's license is from outside of the USA or Canada.

Proof of FULL COVERAGE INSURANCE that will transfer to the rental vehicle must be presented at the time of pick up.

Vehicles are rented with a full tank of fuel and must be returned full. The customer can pre-purchase fuel at the counter at a discounted rate and return on empty. Customers who do not pre-purchase fuel and return with less fuel than when rented will be charged a penalty re-fueling fee. Prepaid fuel and re-fueling rates vary based on going fuel prices.

Cross-bordering is only permitted to Arizona, Utah, Colorado, Oklahoma, and Texas.

Vehicles are not allowed into Mexico or permitted to be within 25 miles of the US/Mexico border.

Unauthorized cross-bordering will result in a 250 USD penalty fee.

Visa, Mastercard, American Express, Discover, and bank issued debit cards are all accepted at the time of rent. The estimated total price of the rental plus a 250 USD refundable security deposit will be held on the card at pickup. Any unused authorization will be released to the customers bank and from there may take 3 to 5 business days to become available to the customer.

Cash, checks and prepaid cards are not accepted.

All renters and additional drivers must be at least 21 years of age, have a valid driver's license, and a major credit or debit card in their name.

Drivers 21-24 will be charged a Young Driver fee of 25 USD per day.

The Additional Driver fee is 15 USD per day. Spouses drive for free.

Local renters are defined as any renter with a New Mexico drivers license. Local renters must be at least 25 years of age, have a major credit card in their name, and proof of full coverage vehicle insurance that transfers to the rental vehicle.

OFFICE HOURS

Mon: 07:00 AM - 07:00 PM

Tue: 07:00 AM - 07:00 PM

Wed: 07:00 AM - 07:00 PM

Thu: 07:00 AM - 07:00 PM

Fri: 07:00 AM - 07:00 PM

Sat: 08:00 AM - 05:00 PM

Sun: 08:00 AM - 05:00 PM

COVERAGE PLANS

CDW - Tier 1 - 26.99 USD per day - Optional

GTW - 9.99 USD per day - Optional

PAC - 6.00 USD per day - Optional

SLI - 13.00 USD per day - Optional

RSP - 7.99 USD per day - Optional

Tier 1 includes CCAR, CFAR, ECAR, EGAR, FCAR, ICAR, IFAR, PCAR, SCAR, XXAR

SPECIAL EQUIPMENT

CSI - 9.99 USD per day

CST - 9.99 USD per day

CBS - 9.99 USD per day

Cancellation and no-show policy

What is your cancellation policy for fully prepaid or part-paid bookings?

1 - If you cancel 24 hours prior to your pick-up, you will be refunded in full.

2 - If you cancel less than 24 hours in advance of pick-up, you'll receive a refund minus USD57. If your online payment is less than USD57, no refund will be made for your car rental booking.

3 - If your booking is made less than 24 hours before pick-up, the cancellation policy will automatically apply to your booking.

4 - All cancellations should be made on our online portal and not with the car rental agent. Should you agree to cancel directly with the car rental agent on arrival, you must also inform us of this change to your booking.

5 - Amending your booking or cancelling optional extras may not be possible less than 24 hours before pick-up.

If you purchased our Damage Refund Insurance product and have since decided to cancel your car rental booking, the Damage Refund Insurance will be cancelled automatically.

If you wish to amend or rearrange your booking, the Damage Refund Insurance will initially be cancelled. We will, however, automatically create a new policy for your new booking.

In both cases you will receive an email to confirm the cancellation at the email address you have provided during the online booking process.

Please be aware that if you cancel your insurance policy less than 24 hours before the start of your car rental agreement, no refund for insurance will be granted.

What is a no-show?

A 'no-show' occurs for the following reasons:

1 - You didn't inform us about your cancellation prior to your pick-up time.

2 - You failed to pick up the car at the arranged time and date.

3 - You failed to provide the documentation that's required to pick up the car.

4 - You failed to provide a credit card in the main driver's name with enough available funds on it.

In the event of any of the above, no refunds will be made to you.

The car rental company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit. In such a case, unless the car hire has been cancelled at least 24 hours in advance, you will not be entitled to a refund.

Expert advice to make your journey go smoothly

Always ask for directions to the nearest gasoline station to the rental drop-off location. Keep your fuel sales slip as proof of refueling.

Take time to familiarize yourself with the vehicle controls before leaving the parking area

Fully inspect the vehicle for signs of damage and report them to the rental desk before leaving the parking area

Ask for a map at the car rental desk

When visiting a location for the first time, always choose a safe parking spot like a supervised parking lot