Useful Information

Driver's age

22 to 99 years.

Young driver's age: 18 to 21 years. Charge 9 AUD per day. Includes 10% tax

Customers who fall outside the age limitations will not be able to hire a car unless there is a young or senior driver fee specified in this section. Please note that if applicable, this fee will be included in the rental price and will be payable on arrival at the rental desk in the local currency.

Travel Restrictions

AREA OF USE

All vehicles must remain within the following Australian states: Queensland, New South Wales, Australian Capital Territories, Victoria and South Australia.

NOTE: Perth hirers are restricted to an area as described here. Use on gazetted sealed roads and highways bordered by; An area 500km from Perth CBD with the following exceptions.

1. North past this radius to Shark Bay, only on and to the West of M1 North of Geraldton.

2. East past this radius on M94 only, to Kalgoorlie/Boulder and use in the immediate townships.

3. South East past this radius to Esperance, only on and to the South of M1 and use in the immediate township.

4. Vehicles taken outside these boundaries, or where the renters drive on unsealed, sand or clay roads (excluding road works) and on any mine sites or beaches are in breach of the Rental Agreement and as such, the cost of any service or recovery to vehicles will be the responsibility of the hirer. There is also no travel between Perth locations and any other locations.

5. Travel to Kangaroo Island is not allowed.

Cancellation and no-show policy

What is your cancellation policy for fully prepaid or part-paid bookings?

1 - If you cancel 48 hours prior to your pick-up, you will be refunded in full.

2 - If you cancel less than 48 hours in advance of pick-up, you will receive a refund minus AUD157. If your online payment is less than AUD157, no refund will be made for your car hire booking.

3 - If your booking is made less than 48 hours before pick up, the cancellation policy will automatically apply to your booking.

4 - All cancellations should be made online via the Manage Booking page prior to the scheduled pick-up time and not with the car rental provider.

5 - You can make any changes to your booking up to 48 hours before pick-up, with no additional charge, however, live pricing will apply. If you amend your booking less than 48 hours in advance of pick-up, the amount you currently paid will be carried over to your new booking minus a late amendment fee of AUD83.00. If you have paid less than AUD83.00, no amount will be carried over to your new booking.

6 - If you cancel your booking less than 48 hours before pick-up you will be charged a cancellation fee of AUD157. If you have paid less than AUD157, you will not be charged more than you currently paid.

If you purchased our Damage Refund Insurance product and have since decided to cancel your car rental booking, the Damage Refund Insurance will be cancelled automatically.

If you wish to amend or rearrange your booking, the Damage Refund Insurance will initially be cancelled. We will, however, automatically create a new policy for your new booking.

In both cases you will receive an email to confirm the cancellation at the email address you have provided during the online booking process.

Please be aware that if you cancel your insurance policy less than 24 hours before the start of your car hire agreement, no refund for insurance will be granted.

What is a no-show?

A 'no-show' occurs for the following reasons:

1 - You didn't inform us about your cancellation prior to your pick-up time.

2 - You failed to pick up the car at the arranged time and date.

3 - You failed to provide the documentation that's required to pick up the car.

4 - You failed to provide a credit card in the main driver's name with enough available funds on it.

In the event of any of the above, no refunds will be made to you.

The car hire company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit. In such a case, unless the car hire has been cancelled at least 48 hours in advance, you will not be entitled to a refund.